Director, Technical Account Managers

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Docker, Inc

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At Docker, we simplify the lives of developers who are making world-changing apps. Docker helps developers bring their ideas to reality by conquering the complexity of app development. We simplify and accelerate workflows with an integrated development pipeline and application components. Actively used by millions of developers around the world, Docker Desktop and Docker Hub provide unmatched simplicity, agility and choice.

51 - 200 employees

💰 $105M Series C on 2022-03

📋 Description

• Refine and own the Technical Account Manager (TAM) charter within the Customer Engineering Group, ensuring tight integration with Solution Engineers, Engagement Services, and Sales. • Manage a regional team of Technical Account Managers (TAMs), focusing on guiding their professional development, learning, and achievement of objectives. • Build a repeatable engagement model that aligns with Docker’s segment strategies (Strategic, Mid-Enterprise, Federal) and scales efficiently. • Establish TAM success metrics tied to adoption acceleration, platform growth, and strategic retention. • Ensure TAM engagement models and best practices align with Docker’s product strategy, platform vision, and AI/agent-based development goals. • Partner with Customer Solutions and Engagement Services leaders to deliver a cohesive technical experience across the customer lifecycle. • Standardize operational rhythms including onboarding processes, technical health reviews, executive QBRs, and migration planning. • Champion cross-functional collaboration to streamline account transitions between sales, onboarding, and long-term accounts. • Act as an executive escalation point and strategic advisor for top-tier accounts. • Synthesize insights from TAM engagements into actionable input for product and engineering. • Promote the creation and reuse of technical enablement content and reference architectures to empower scale. • Hire and onboard high-caliber TAMs aligned to Docker’s values and technical excellence. • Invest in team development through enablement, career growth pathways, and performance feedback.

🎯 Requirements

• 8+ years in technical customer-facing roles (e.g., TAM, Solutions Architect, Engineering Manager), including 5+ years of leadership experience. • Experience leading TAM or post-sales technical organizations at scale in developer-first or infrastructure software companies. • Familiarity with Docker, Kubernetes, CI/CD, IaC, cloud-native ecosystems, and developer platforms. • Proven success in cross-functional collaboration and executive customer engagement. • Expertise in managing global teams, scaling operating models, and building inclusive, high-performance cultures.

🏖️ Benefits

• Freedom & flexibility; fit your work around your life • Designated quarterly Whaleness Days • Home office setup; we want you comfortable while you work • 16 weeks of paid Parental leave • Technology stipend equivalent to $100 net/month • PTO plan that encourages you to take time to do the things you enjoy • Quarterly, company-wide hackathons • Training stipend for conferences, courses and classes • Equity; we are a growing start-up and want all employees to have a share in the success of the company • Docker Swag • Medical benefits, retirement and holidays vary by country