Principal Support Engineer

🕒 July 10

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Docker, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

☁️ SaaS

💰 $105M Series C on 2022-03

Consulting • SaaS

Docker, Inc is a company that simplifies the lives of developers by tackling the complexity of app development. They offer tools that allow developers to bring their ideas to life through containerization and orchestration, making the development process easier and more efficient. Docker's products, including Docker Desktop and Docker Hub, are widely adopted by millions of developers worldwide, enhancing workflows and providing an integrated development pipeline.

📋 Description

• Build agentic and automation workflows with structured inputs, tool calls, evaluation, regression checks, observability, and safe handoff • Partner with the principal engineer, Support Engineering, and operations teams to define problems, ship solutions, measure impact, and iterate from real usage • Design, develop, and maintain full-stack support tooling, including UI, APIs, background jobs, and service integrations • Integrate CRM, warehouse, ticketing, incident management, and knowledge systems with clear contracts, retries, idempotency, and auditability • Improve reliability, performance, and trust through metrics, logs, traces, dashboards, and production operating practices • Build safe tool access patterns with least-privilege permissions, audit trails, and human approval for sensitive actions • Participate in on-call rotation for systems your team owns

🎯 Requirements

• Daily fluency with AI-assisted development (Cursor, Codex, Claude, or similar) paired with the judgment to keep output reviewable, testable, and production-safe • 6+ years of experience building production web applications, backend services, internal platforms, or distributed systems • Strong software development skills with TypeScript/React and Go, or a comparable backend language used in production • Hands-on experience shipping reliable software from design through delivery, including testing, debugging, documentation, and code review • Practical experience with LLM application patterns such as tool/function calling, structured outputs, retrieval, evaluation, or agent orchestration • Experience building integrations across REST APIs, webhooks, queues, data systems, or workflow platforms • Production familiarity with observability and operations, including logging, metrics, tracing, dashboards, and incident response • Strong written and verbal communication in a remote environment, including technical documentation and cross-team collaboration

🏖️ Benefits

• Freedom & flexibility; fit your work around your life • Designated quarterly Whaleness Days plus end of year Whaleness break • Home office setup; we want you comfortable while you work • 16 weeks of paid Parental leave (after 6 months of employment) • Technology stipend equivalent to $100 USD net/month • PTO plan that encourages you to take time to do the things you enjoy • Training stipend for conferences, courses and classes • Equity; we are a growing start-up and want all employees to have a share in the success of the company • Docker Swag • Medical benefits, retirement and holidays vary by country • Remote-first culture, with offices in Seattle and Paris