Technical Account Manager

November 25

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Docker, Inc

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At Docker, we simplify the lives of developers who are making world-changing apps. Docker helps developers bring their ideas to reality by conquering the complexity of app development. We simplify and accelerate workflows with an integrated development pipeline and application components. Actively used by millions of developers around the world, Docker Desktop and Docker Hub provide unmatched simplicity, agility and choice.

51 - 200 employees

💰 $105M Series C on 2022-03

📋 Description

• Build strong relationships with assigned enterprise customers, understanding their technical landscape, priorities, and success criteria. • Drive product adoption and operational maturity, aligning Docker capabilities to customer objectives and outcomes. • Conduct regular technical and business reviews to demonstrate value realization and identify opportunities for growth. • Anticipate risks and blockers, developing mitigation plans in partnership with customer and internal teams. • Serve as the primary post-sales technical contact and advocate for assigned accounts, connecting customer feedback to Product, Engineering, and Support. • Partner with Solutions Engineers to ensure smooth handoff from pre-sales to onboarding and sustained success thereafter. • Create and share reusable best practices, reference architectures, and technical playbooks that scale customer success. • Provide proactive guidance on containerization, CI/CD, infrastructure-as-code, and emerging developer productivity trends. • Maintain high-quality documentation of customer engagements, health status, and progress toward success metrics. • Contribute to a consistent TAM engagement model, leveraging standardized processes for onboarding, health reviews, and renewals. • Support development of scalable initiatives such as 1:many workshops and digital enablement programs.

🎯 Requirements

• 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer) • Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices • Proven ability to translate technical capabilities into business outcomes and drive measurable customer value • Excellent communication skills across both technical and executive audiences • Skilled at identifying patterns and building long-term strategies beyond point solutions • Comfortable working cross-functionally in a global, distributed organization

🏖️ Benefits

• Freedom & flexibility; fit your work around your life • Designated quarterly Whaleness Days • Home office setup; we want you comfortable while you work • 16 weeks of paid Parental leave • Technology stipend equivalent to $100 net/month • PTO plan that encourages you to take time to do the things you enjoy • Quarterly, company-wide hackathons • Training stipend for conferences, courses and classes • Equity; we are a growing start-up and want all employees to have a share in the success of the company • Docker Swag • Medical benefits, retirement and holidays vary by country