Marina Success Manager

🔥 13 hours ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Dockwa

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

☁️ SaaS

🤝 B2B

SaaS • B2B

Dockwa is a marina management software platform that helps marinas and marina operators run their businesses more efficiently by centralizing reservations, digital contracts, billing/payments, point-of-sale and fuel dock operations, inventory and slip/space management, CRM, and revenue tools. The platform connects marinas with boaters via an online booking and leads network, offers mobile apps, integrations, and reporting to grow occupancy, streamline operations, and improve guest experience.

📋 Description

• Own a book of marina accounts and the relationships inside them, from the dockmaster to the general manager to the controller. • Drive adoption across the platform, including transient bookings, contracts and recurring billing, storage, payments, and reporting. • Own renewals across your book and partner with Sales on expansion into additional modules and payment volume. • Partner with Implementation on a clean handoff from onboarding into steady-state success. • Bring the voice of the customer to Product: synthesize what you hear into clear, prioritized feedback that shapes the roadmap.

🎯 Requirements

• Experience owning a book of customer accounts with responsibility for retention, renewals, or saves, ideally in SaaS or a technology-driven environment. • A track record of building durable relationships and earning trust with operators or executives. • Commercial instinct: comfort with renewals, expansion, and telling an ROI story tied to a customer's goals. • Comfort using account data and health signals to decide where to spend your time. • Familiarity with payments or financial workflows is a strong plus. • Experience running a marina on Dockwa or comparable software, or supporting a similar hospitality business with modern payments and operations software, is a strong plus. • Excellent written and verbal communication, clear and professional under pressure.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements • Professional development opportunities