Sales Operations Specialist

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Docplanner

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 Venture Round - DocPlanner on 2021-09

Healthcare • Marketplace • SaaS

Docplanner is a global healthcare platform that connects patients with doctors and supplies practice-management and patient-engagement tools to clinics and medical professionals. The company offers an integrated end-to-end solution to help patients find and book doctors, reduce no-shows, improve clinic workflows, and help doctors manage their online presence and reputations. Docplanner operates in 13 countries with over 2,800 employees, reports ~25 million appointments booked in a month, ~100 million monthly website visits, and about 300,000 active doctors using its services.

📋 Description

• Be the main operational partner to the Sales teams across the globe • Analyze local processes and develop solutions and processes that fit multiple countries’ needs • Help drive implementation of global projects in coordination with local structures • Be a guardian of quality and consistency in our systems • Create automations related to Sales process to ensure maximal effectiveness and operational perfection both in our CRM and in other areas • Query datasets from different sources, turn data into information and information into insight • Design, implement & maintain metrics, dashboards, and reports • Oversee KPIs and performance of local teams, be the first person to detect ‘red-flags’ • Make sure that our data is clean, and the processes are aligned

🎯 Requirements

• 2–6 years of experience in consulting, BI, analytics, operations, or business development • Fluent in English; Spanish, Portuguese, Polish, or other languages are a plus • Educational background in STEM or business-related fields • Strong analytical thinking and ability to translate data into actionable decisions • A track record of delivering projects end-to-end — from problem definition to implementation • Comfortable collaborating across teams and working with multiple stakeholders • Clear and concise communication skills, both written and verbal • Familiarity with tools like Salesforce, HubSpot, Zapier, Looker Studio, Tableau, or similar • Confident working with data — analyzing large datasets to spot trends, issues, and opportunities • Basic working knowledge of SQL or similar tools to extract and manipulate data

🏖️ Benefits

• Healthcare insurance – so you can focus on what matters. • Wellness that works for you – from gym memberships to mental health support, we’ve got you covered. • Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance. • Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. • We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects. • Work with talented people from all over the world in a diverse and inclusive environment. • Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.