Global Project Manager – Customer Success, PMS

🕒 September 30

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DocPlanner is a global healthcare platform dedicated to improving the patient experience by helping them find the perfect doctor and book appointments easily. By creating an enjoyable patient journey, DocPlanner assists patients in accessing the best care possible anytime and anywhere. The company also offers doctors an integrated end-to-end solution to help manage their practices and improve their online reputation, allowing them to focus more on their patients. With a presence in 13 countries, including Poland, Brazil, and Spain, DocPlanner facilitates over 22 million appointments each month and hosts more than 90 million patient visits. It supports 260,000 active doctors, making it a leading healthcare platform with a strong international footprint.

📋 Description

• Own and evolve the PMS Customer Success operating model across onboarding, engagement, retention, and churn prevention • Drive the onboarding process revamp across PMS products and acquired companies • Own the early-churn initiative and advance touchpoint execution from manual/ticket-based processes toward CRM automation • Support CRM process migration from HubSpot to Salesforce • Build KPIs, dashboards, and cohort views for onboarding quality, farming/retention scores, and preventive churn • Partner with BI, CRM/Ops, and the Retention team • Standardize local-team governance and ways of working across markets • Translate product priorities into local execution and surface local realities to product/global teams • Track initiative performance, monitor spend, and proactively flag risks • Contribute to broader Clinics/Enterprise Customer Success strategic projects • Coordinate with product, local CS/country leadership, BI, and retention stakeholders • Participate in interviews, a TestGorilla numerical reasoning assessment, and a take-home business case as part of the hiring process

🎯 Requirements

• Solid experience in project management, program management, customer success, or operations in a complex, multi-product/multi-market business • Prior exposure to at least one of SaaS, healthcare, or B2B operations • Understanding of onboarding, retention/farming, churn prevention, and customer journeys • Proficiency working with data, defining KPIs, and translating business needs into reporting and dashboard requirements • Experience working across multiple markets or in global/local operating models • Hands-on experience with CRM tools such as Salesforce or HubSpot • Understanding of how customer/product-usage data supports operational decisions • Ability to coordinate across product, local CS/country leadership, BI, and retention stakeholders without formal authority • Strategic thinking combined with strong execution and problem-solving skills • Fluent English required • Spanish or Portuguese is a strong plus • Must already have the legal right to work in the country of residence or the location of the role • No visa sponsorship available

🏖️ Benefits

• Healthcare insurance • Gym memberships • Mental health support • Vacation time • Birthday time off • Time off to recharge • Meal vouchers (ticket restaurant) • Transport allowances • Extended parental leave • Career growth and development opportunities • Cross-functional project opportunities • Remote work • Flexible hours • Access to office hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome, and Bologna • Global, diverse, and inclusive work environment

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