Solution Architect

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August 22

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Docusign

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eCommerce • Finance • SaaS

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

📋 Description

• Provide expert project management governance and consulting, ensuring the successful implementation of Docusign solutions for our customers. • Develop and manage project schedules, proactively communicating with clients and internal teams, and overseeing enhancement requirements and escalations. • Utilizing the Docusign Project Management Methodology, you'll manage all project phases from initiation to closure, including risk mitigation. • This critical role contributes directly to the success of our Professional Services organization, which partners with Fortune 500 IT departments, system integrators, and software manufacturers. • Manage projects ensuring on-time and on-budget delivery and guidance to project resources and our customers that provide impactful solutions and result in highly referenceable accounts enabling strong adoption, renewal and upsell consistently. • Plan, organize and manage all phases of a project to ensure customer satisfaction successfully. • Be customer centric in style and approach, with a genuine desire to create and deliver value for customers throughout the project and deliver an outstanding customer experience. • Collaborate with the Docusign team to proactively uncover additional customer needs and support documenting client requirements and expectations. • Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements. • Adopt and evangelize our Docusign implementation methodology and provide ongoing input to maintain and enhance our methodology. • Support organization initiatives to enhance and expand our team’s knowledge and our services offerings. • Maintain up to date required product knowledge including connectors and partner products as appropriate for your role, independently. • Provide mentorship to less experienced team members.

🎯 Requirements

• Basic Bachelor’s degree or equivalent • 12+ years of experience of managing enterprise projects and a proven track record of delivering projects on time and on budget • 8+ years of experience of supporting client process optimization and change management • Fluency in Japanese and Business level in English • Master’s degree or equivalent (Preferred) • Project Management Professional (PMP) Certification (Preferred) • Background in Software-as-a-Service project management and understanding of business operations and concepts (Preferred) • Experience using a CRM solution such as SalesForce.com (Preferred) • Superior communication skills to convey customer objectives, success strategies, and customer insights for internal and external stakeholders (Preferred) • Proven track record of achieving Professional Services financial results while maintaining high customer satisfaction (Preferred) • Comfort in presenting to C suite executives (Preferred) • Experience using Smartsheets for project management (Preferred) • Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector (Preferred)