Support Software Engineer – Business Systems, Billing & Invoicing

November 24

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DoiT International

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SaaS • Cloud Services • Consulting

DoiT International is a cloud services company that provides comprehensive solutions for managing and optimizing cloud infrastructure across multiple platforms such as AWS, Google Cloud, and Microsoft Azure. Their services include cloud cost management, workload intelligence, automation, and consulting. DoiT International helps businesses optimize their cloud environments, improve performance, and enhance security through a combination of advanced technology and expert consulting.

201 - 500 employees

Founded 2014

☁️ SaaS

📋 Description

• Improve system observability. Use your troubleshooting skills to improve system observability, enhancing our monitoring, logging, and alerting. • Automate manual processes and reduce operational toil, turning your support knowledge into permanent solutions. • Collaborating and problem-solving. Actively engage with business stakeholders (especially finance and operations) to understand their needs, identify inefficiencies in current billing and invoicing processes, and propose and lead the development of technical solutions. • Reviewing code. We believe in code reviews. You will also mentor junior engineers on best practices for code quality and maintainability. • Improving the health of the codebase. We’re mindful of accumulating technical debt. You will guide efforts to improve code health. • Providing feedback and technical guidance. The team plans and discusses the upcoming work. You will provide technical leadership and mentorship to the team.

🎯 Requirements

• 3+ years in a high-level technical support role (e.g., Tier 3, Tier 4, Business Systems Analyst, Production Support) with a strong focus on customer billing, invoicing, or financial systems • Proven, advanced troubleshooting skills. • 1+ years of software development experience. • Solid understanding of programming languages. You would ideally have knowledge of Go and Python. • Solid understanding of databases. You must have experience querying both relational (SQL) and non-relational (NoSQL) databases. • Excellent communication skills in English, with the ability to articulate complex technical concepts to both technical and non-technical audiences (e.g., Finance teams). • Self-organized, goal-oriented, and a self-motivated individual. • Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment.

🏖️ Benefits

• Unlimited Vacation • Flexible Working Options • Health Insurance • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program