Service Manager

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October 25

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Doosan

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Energy • Construction • Manufacturing

Doosan is a global company that has built a strong reputation over its century of operations, emphasizing the value of its people as its greatest asset. The company operates various sectors including power generation, construction equipment, and energy solutions through its subsidiaries like Doosan Skoda Power, Doosan Enerbility, and Doosan Bobcat. Doosan is committed to innovation and strategic growth, aiming to enhance its contributions to industries while supporting its workforce and community.

10,000+ employees

Founded 1896

⚡ Energy

💰 Venture Round on 2023-06

📋 Description

• Provide dealers with technical support and solutions for product problems producing technical reports • Evaluate dealer service capabilities and set up plans to improve their performance • Ensure execution of DAR, BSEP, D-Path and other relevant programs • Build and maintain training matrix, to identify training needs that must be translated into training yearly bottom-up forecast • Monitor and report market and industry trends • Assess organizational needs to ensure dealers are able to respond to Machine IQ opportunities, maximizing benefits and ensuring customer satisfaction • Manage dealers warranty accounts, ensuring dealers are following Warranty Policy, ensure Field modifications are closed on time, document and justify goodwill requests

🎯 Requirements

• +5 years in aftermarket related experience • Very good IT knowledge and computer skills • Technical Hands-on experience: good technical understanding of machines and engines • Knowledge of industry standards and aftersales support • Good English language required • Good comprehension of dealer service operations

🏖️ Benefits

• Motivating salary and benefits – a contribution to pension insurance of 3% of gross salary • meal vouchers • Hybrid work – enjoy working from home for two days a week • Dynamic and innovative working environment – modern offices with fully equipped facilities • Opportunity to become part of a global market leader • Personal and professional growth – career development, training, and education