Product Expert, Tier 1

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Dotdigital

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

☁️ SaaS

SaaS • Marketing

Dotdigital is a marketing automation platform, established over 20 years ago, that helps brands improve their marketing engagement using innovative tools to achieve seamless and relevant customer connections. With over 400 employees worldwide, Dotdigital serves mid-market and enterprise companies across various industries, emphasizing responsible marketing and sustainability. The company is recognized as the world's first carbon-neutral marketing automation platform with certifications in ISO14001, ISO 27701, and ISO27001. Dotdigital is committed to diversity and inclusion, and actively supports initiatives for green practices, employee wellbeing, and women empowerment in the tech industry.

📋 Description

• You’ll become a subject matter expert on multiple applications and provide exceptional customer service to both technical and non-technical customers. • Your responsibilities include responding to customers in a timely, efficient, accurate, and empathetic manner, while supporting a wide range of technologies. • You’ll investigate application issues and resolve customer problems using exceptional critical thinking and adhering to our established processes. • Additionally, you’ll contribute to internal documentation to develop best practices, enhance team processes, and facilitate peer-to-peer training. • Reassigning or escalating cases as needed will also be part of your role.

🎯 Requirements

• Possess a minimum of 2 years' experience working in customer service or support roles • Demonstrate technical proficiency with a solid understanding of HTML and CSS • Showcase previous experience in the SaaS, Ecommerce, or Marketing industry • Excel at investigating, troubleshooting, and resolving complex issues with your advanced problem-solving skills • Be an excellent communicator, well-organized, and patient, adapting effortlessly to various customer situations

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities