Director, EMEA Professional Services

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

💵 £91.5k - £123.7k / year

⏰ Full Time

🔴 Lead

👔 Director

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Dotmatics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🧬 Biotechnology

🔬 Science

⚕️ Healthcare Insurance

Biotechnology • Science • Healthcare Insurance

Dotmatics is an AI-powered scientific intelligence platform that specializes in data management and workflow automation specifically for multimodal scientific discovery. It facilitates adaptive lab workflows, enhances collaboration across various scientific disciplines, and integrates advanced predictive analytics to accelerate research and development. With a suite of products, including solutions for bioinformatics, cheminformatics, and flow cytometry, Dotmatics supports researchers in making informed decisions, streamlining operations, and driving innovation in drug discovery and materials science.

📋 Description

• Lead and develop a high performing management team across scientific implementation and regional delivery. • Build a culture of accountability, collaboration and continuous improvement. • Develop an organisation capable of supporting both established Platform implementations and next generation Luma solutions. • Build management capability and succession across the region. • Own regional services bookings, revenue, utilisation, margin, forecasting and delivery predictability. • Partner with Sales, PreSales, Support and Customer Success to shape, scope and govern services engagements. • Act as the senior Professional Services leader for strategic EMEA customer engagements. • Ensure programmes consistently deliver quality outcomes, customer value and commercial success. • Develop scalable delivery capacity through offshore teams and strategic partners.

🎯 Requirements

• Significant leadership experience within Professional Services, consulting or enterprise software delivery. • Experience leading managers and building high performing regional organisations. • Ownership of commercial metrics including revenue, utilisation, margin, forecasting and capacity planning. • Experience leading complex customer implementations and executive governance. • Strong understanding of Statements of Work, project governance, scope management and change control. • Experience working closely with Sales, PreSales, Support, Product, Customer Success and Finance. • Experience building offshore, partner or blended delivery models. • Strong executive presence and the ability to influence senior stakeholders across a global organisation.

🏖️ Benefits

• Private Medical • Wellness Benefits (Mental Health Apps and Fitness Perks) • Company-paid Life cover • EAP (Employee Assistance Program) • Pension/Retirement Plan