Healthcare Call Center Representative

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🕒 November 4, 2025

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Downtown Physical Therapy and Rehab

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1983

👥 B2C

🧘 Wellness

B2C • Wellness

Downtown Physical Therapy and Rehab is a patient-focused outpatient physical therapy clinic with locations in Boston (Lewis Wharf) and Framingham, MA. Established in 1983, the practice provides one-on-one rehabilitation and wellness services including manual therapy, sports medicine, spinal and pre/post-surgical rehab, vestibular therapy, pediatric therapy, TMJ rehab, therapeutic massage, stretch therapy, and work-conditioning. The clinic emphasizes individualized care, evidence-informed techniques, and serves a wide range of conditions from orthopedic and neurological disorders to balance/vestibular problems and sports injuries.

📋 Description

• Answer incoming calls in a timely and professional manner. • Schedule, confirm, and reschedule patient appointments using our EMR system. • Provide accurate information about clinic services, insurance coverage, and appointment availability. • Conduct patient intake over the phone and verify insurance eligibility and authorizations when necessary. • Follow up on patient no-shows and appointment cancellations. • Route calls and messages to appropriate staff or departments. • Maintain accurate and up-to-date patient records. • Deliver excellent customer service and resolve patient concerns with empathy and efficiency. • Assist with administrative tasks as needed to support clinic operations.

🎯 Requirements

• High school diploma or equivalent required; associate degree or higher preferred. • Minimum 1 year of experience in a medical or call center environment. • Familiarity with physical therapy or medical office settings is a plus. • Proficiency in using EMR systems, Microsoft Office, and phone systems. • Strong communication and interpersonal skills. • Ability to multitask, stay organized, and work independently. • Comfortable working in a remote environment with reliable internet access.

🏖️ Benefits

• Competitive salary based on experience. • Flexible remote work schedule. • Opportunities for professional development and growth. • A collaborative and supportive team environment. • Opportunities for career growth in the healthcare industry. • Health benefits (for full-time employees). • Paid time off and holidays.