Senior Customer Success Manager

🔥 48 minutes ago

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

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Dragos, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🏭 Manufacturing

📦 Logistics

💼 Consulting

💰 $74M Series D - Dragos on 2023-09

Manufacturing • Logistics • Consulting

Dragos, Inc. is a cybersecurity company specializing in operational technology (OT) and industrial control systems (ICS) protection for critical infrastructure. It provides an OT-native platform that delivers asset visibility, vulnerability management, threat detection, and response playbooks, backed by threat intelligence, managed services (including OT Watch and incident response), training, and compliance support. Dragos focuses on defending sectors like energy, utilities, manufacturing, transportation, and other industrial environments through a combination of software, intelligence, and expert services.

📋 Description

• Serve as the primary post-sales point of contact for customers in the MEA region. • Drive successful onboarding, implementation, and adoption of Dragos solutions. • Partner with customers to define success criteria and help them achieve measurable outcomes. • Conduct regular business reviews to assess value realization and identify expansion opportunities. • Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams. • Manage renewals and support customer retention efforts. • Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience. • Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%). • Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction. • Proactively manage and escalate issues as needed, including the development and execution of at-risk account recovery plans.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors. • Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is strongly preferred. • Proven ability to manage complex customer relationships and influence key stakeholders. • Experience working with MEA clients and understanding regional business practices and cultures. • Excellent communication, presentation, and relationship-building skills. • Comfortable working independently and across time zones in a remote-first environment. • Multilingual candidates, particularly those speaking Arabic, English and French, are highly preferred. • All new hires must pass a background check as a condition of employment.

🏖️ Benefits

• Competitive Equity Package • Comprehensive Benefits Plan

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