Manager, Customer Success – MEA

🔥 1 minute ago

🌐 United Arab Emirates (UAE), Saudi Arabia – Remote

🇦🇪 United Arab Emirates (UAE) – Remote 🇸🇦 Saudi Arabia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Vantor

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎖️ Defense

📦 Logistics

💼 Consulting

Defense • Logistics • Consulting

Vantor is a spatial intelligence company that builds an AI-ready "living globe" and a commercial imaging satellite constellation to unify sensor data across space, air, and ground. It provides software platforms and products for real-time tasking, sensor orchestration, high-resolution basemaps, radar and optical imagery, and autonomous ISR capabilities used by defense, intelligence, government, and commercial customers.

📋 Description

• Serve as the primary Customer Success lead for a portfolio of strategic government customers across the MEA region • Build trusted relationships with operational users, technical teams, and executive stakeholders • Conduct regular operational reviews, quarterly business reviews, and executive engagement sessions • Monitor customer health, product adoption, usage trends, and satisfaction • Develop customer success plans to improve adoption, retention, and long-term value realization • Identify risks and coordinate cross-functional action plans to resolve issues • Support customers using Vantor platforms including Hub, Nexus, Sentry, RAP and DAF • Interface with Product, Engineering, Help Desk and Technical Support teams to ensure timely issue resolution • Coordinate customer onboarding, operator training, and replacement user training • Partner with Strategic Account Managers and Account Executives to support renewals and retention • Identify expansion, cross-sell, and upsell opportunities • Own monthly Customer Success operational reporting for the region • Produce dashboards and reports covering customer health, support metrics, product adoption, renewal risks, engagement, and operational performance • Lead continuous process improvement initiatives across Customer Success • Capture customer feedback and translate it into actionable recommendations • Lead, coach, and develop the MEA Customer Success team • Set priorities, allocate resources, and establish best practices and operating rhythms • Prepare executive updates, presentations, reports, correspondence, briefing materials, meeting agendas, and other deliverables for the VP • Track action items and ensure timely follow-up

🎯 Requirements

• Experience leading customer success, customer operations, technical account management, or strategic customer support teams • Demonstrated experience managing customer relationships within enterprise software, SaaS, geospatial, intelligence, defense, or government environments • Strong people leadership experience with the ability to coach, develop, and motivate teams • Excellent operational and analytical skills, with experience producing executive-level reporting and dashboards • Strong technical aptitude and ability to quickly learn complex software platforms • Excellent communication and stakeholder management skills • Proven ability to manage multiple priorities in a fast-paced environment • Experience supporting government or defense customers • Experience working with secure or mission-critical environments • Arabic language capability is highly desirable • Ability to obtain required security clearances where applicable • Willingness to travel throughout the MEA region and internationally as required • Willingness to spend an initial onboarding period in the United States to develop deep product and operational knowledge