Customer Success Manager

🔥 0 minutes ago

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Windward

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🛡️ Insurance

💼 Consulting

💰 Series C on 2018-06

Logistics • Insurance • Consulting

Windward is a predictive intelligence company that utilizes AI, big data, and maritime expertise to provide insights into the maritime ecosystem. Their solutions help clients and partners make informed decisions regarding security, finance, and business operations related to commercial shipping, oil and gas, and maritime logistics. Windward aims to enhance maritime domain awareness and compliance through a comprehensive understanding of maritime risks and opportunities.

📋 Description

• Serve as the primary point of contact for assigned customers • Manage technical issues, adoption, renewals, and growth opportunities • Promote platform usage, adoption, and best practices through tailored onboarding, training, and feature introductions • Proactively manage customer sentiment and identify risks • Work with internal teams to ensure service quality meets or exceeds SLA expectations • Act as the internal voice of the customer and provide feedback influencing product improvements and roadmap priorities • Partner with Sales to support upsell and cross-sell opportunities and drive business growth • Stay current on new features and capabilities and ensure customers are enabled and informed • Manage and prioritize multiple customer engagements and strategic projects simultaneously • Manage key relationships with governmental and enterprise customers across the GCC region

🎯 Requirements

• Native English speaker with exceptional communication and interpersonal skills • 5+ years of experience in Customer Success or Account Management, preferably within a SaaS company • 5+ years of proven experience working with government customers • Proven experience delivering training sessions and presentations to diverse and senior-level audiences • Strong technical skills and ability to handle multiple priorities in a fast-paced environment • Willingness to travel 30–40% of the time across the GCC region • Native Arabic speaker with exceptional communication and interpersonal skills (nice-to-have) • Prior experience as a government employee in the maritime domain, such as Coast Guard, customs authorities, or maritime intelligence organizations (nice-to-have) • Experience working with B2G customers and understanding of commercial and procurement processes (nice-to-have) • Experience with Customer Success tools such as Salesforce, CS platforms, and helpdesk systems (nice-to-have) • Self-starter with strong analytical, problem-solving, and organizational abilities (nice-to-have) • Prior experience in a government agency, particularly in maritime security (nice-to-have) • Graduation from a naval military academy is an advantage

🏖️ Benefits

• Collaborative and innovative environment • Mission-driven company shaping the future of global maritime intelligence • Opportunities for impact, growth, and authenticity