Patient Experience Coordinator

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Patient Coordinator

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Dreem Health | Sunrise

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🧘 Wellness

B2C • Wellness

Dreem Health | Sunrise is a digital sleep clinic that provides end-to-end remote diagnosis and treatment for sleep disorders. Patients complete clinician-led video consultations, take award-winning home sleep tests, and receive personalized treatment plans — all coordinated from home and supported by licensed physicians and nurse practitioners. The service verifies insurance benefits, covers most of the U. S. , and integrates with in-lab testing and devices (e. g. , WatchPAT) when needed.

📋 Description

• Serve as a primary point of contact for patients through phone, email, and in-app messaging. • Work within a tech-enabled, AI-supported care environment • Partner with Care Coordination, Billing, Clinical Operations, and other cross-functional teams to ensure patients receive coordinated support throughout their care journey. • Resolve a broad range of non-clinical patient inquiries while delivering a positive, patient-centered experience. • Escalate clinical, billing, or patient access concerns to the appropriate teams when additional expertise is required. • Maintain accurate documentation and ensure all patient interactions are recorded in accordance with established workflows and HIPAA requirements. • Communicate clearly and compassionately with patients. • Prioritize multiple patient conversations while meeting service level expectations in a dynamic environment. • Recognize recurring patient concerns and emerging trends, bringing opportunities for process improvement to the Customer Success Manager. • Contribute to operational initiatives that improve patient satisfaction, communication quality, and organizational performance.

🎯 Requirements

• 2+ years of experience in healthcare coordination, patient support, care navigation, customer success, or another patient-facing healthcare role. • Exceptional written and verbal communication skills with a high level of empathy, professionalism, and emotional intelligence. • Ability to work independently in a dynamic, remote environment while collaborating effectively with cross-functional teams. • Confidence using digital communication tools, healthcare technology, and patient engagement platforms. • Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows • Genuine commitment to improving patient experience • Operational and automation mindset • Availability to work Pacific Time or Eastern Time (PST or EST) business hours

🏖️ Benefits

• Comprehensive health benefits (medical, dental, vision) • FREE One Medical membership • 401(k) with company match • 20 days PTO + 10 paid holidays + 80 hours paid sick leave • Internet stipend