Community Support Representative

November 8

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Dribbble

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Dribbble is the world’s leading community for creatives to share, grow, and find work.

11 - 50 employees

📋 Description

• Efficiently responding to 200+ written inquiries a week via Intercom. • Taking full ownership of each case from the first message through to resolution, delivering clear, empathetic, and solution-oriented support. • Supporting mission-critical functions such as payouts, project mediation, and fraud prevention. • Educating and empowering users by providing clear guidance, tutorials, and resources. • Being the voice of the community by identifying patterns in feedback and improving the overall user experience.

🎯 Requirements

• Excellent listening and empathy skills. • Stellar communicator and able to express yourself well through email, chat, and video communication. • Excited about a team-first approach and believe that we’re better when we work together towards a goal. • Desire to learn and listen; see each small task as an opportunity to understand more about users, the product, the team, and yourself. • Attention to small details with an understanding of how the small things fit into the big picture. • Authenticity, caring about the world and team around you with a focus on the common good. • Experience in supporting customers in an e-commerce digital marketplace setting; knowledge of the design world and possibly a creator yourself.

🏖️ Benefits

• 100% remote: so you can work where you feel most comfortable and inspired. • Stay healthy: generous medical and dental for both you and your dependents. • Relax and unwind: with plenty of paid vacation, and paid sick time for when you need it. • Paid volunteer days: for you to spend giving back to non profits/organizations that are important to you. • Celebrate: we observe both US and Canadian holidays - and a whole week of rest in December. • Family leave: Paid time off for when your family grows. • Save up: put pre-tax savings into a 401k/RRSP - we’ll match a portion of your contributions. • Fitness fund: to help you feel your very best. • Equipment fund: so you can deck out your home office. • Monthly coffee budget: Grab that latte - it’s on us. • Hang out: we get together at least once a year for some in-person face time. • Pro tools: MacBook Pro (or Air) and all the tools you need to do a great job.