AI Business Analyst

November 5

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Dropbox

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Cloud Storage • Enterprise • Productivity

Dropbox is a cloud-based service that provides tools for storing, sharing, and accessing files across devices. It offers features such as document sharing, video review, automatic backups, and AI-driven scheduling. Dropbox also provides solutions for different sectors like teams, sales, marketing, and education, and industries including construction, media, technology, and manufacturing. With a focus on security, Dropbox ensures files are encrypted and protected against tampering. It offers integrations with various productivity tools and is trusted by major companies for efficient file management and collaboration.

1001 - 5000 employees

Founded 2007

🏢 Enterprise

⚡ Productivity

📋 Description

• Analyze how Dropbox’s content, platforms, and tooling interact across surfaces to identify gaps and opportunities for AI optimization. • Advise leadership with data-backed, opinionated recommendations that guide platform and content strategy to improve AI readiness and ROI. • Lead and execute AI readiness projects from analysis through implementation, ensuring recommendations translate into measurable operational improvements. • Build dashboards, reports, and models that track AI performance and surface actionable insights across CXS, Product, and AI partner teams. • Evaluate and benchmark vendors, tools, and automation solutions to guide strategic investment and prioritization decisions. • Collaborate with content platform owners to ensure knowledge architecture and metadata frameworks enable effective AI retrieval and optimization. • Document and share emerging best practices and industry standards to keep Dropbox at the forefront of AI-enabled support and continuous improvement.

🎯 Requirements

• 8 years of experience in business analysis, analytics, or platform strategy within a SaaS or technology environment. • Demonstrated ability to translate data insights into business strategy and influence prioritization and resource allocation decisions. • Deep understanding of content management systems (CMS), knowledge base platforms, or learning systems and their back-end structures. • Familiarity with AI or machine learning systems used in customer experience, support, or knowledge management contexts. • Strong systems thinking — connects workflows, content frameworks, and tooling to measurable business outcomes. • Builds strong cross-functional relationships, communicates complex information clearly, and drives alignment across teams. • Demonstrates a bias for action, operates autonomously in a fast-moving environment, and approaches problem solving with curiosity, experimentation, and a drive to improve systems for others.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off