Senior ServiceNow Engineer

September 11

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Dropbox

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Cloud Storage • Enterprise • Productivity

Dropbox is a cloud-based service that provides tools for storing, sharing, and accessing files across devices. It offers features such as document sharing, video review, automatic backups, and AI-driven scheduling. Dropbox also provides solutions for different sectors like teams, sales, marketing, and education, and industries including construction, media, technology, and manufacturing. With a focus on security, Dropbox ensures files are encrypted and protected against tampering. It offers integrations with various productivity tools and is trusted by major companies for efficient file management and collaboration.

1001 - 5000 employees

Founded 2007

🏢 Enterprise

⚡ Productivity

📋 Description

• Design, implement, and optimize advanced workflows, business rules, UI components, and automation across ServiceNow • Lead configuration and customization efforts, including integrations with third-party systems, enterprise applications, and external tools • Own technical design decisions and oversee configuration and customization efforts, ensuring best practices, scalability, and security • Partner with enterprise architects and business stakeholders to define and deliver high-impact ServiceNow solutions • Mentor and support junior engineers through code reviews, technical guidance, and knowledge sharing • Provide expert-level troubleshooting and serve as the escalation point for complex ServiceNow issues • Drive adoption of new ServiceNow features such as AI-driven capabilities, UI Builder, and low-code tools to modernize enterprise workflows • Define and maintain platform governance, development standards, and documentation

🎯 Requirements

• Bachelor’s degree in Computer Science, IT, Engineering, or equivalent professional experience • 7+ years of hands-on experience with ServiceNow platform development, administration, and configuration • Strong collaboration and leadership skills, with the ability to influence platform direction and partner effectively across teams • Advanced proficiency in JavaScript, ServiceNow scripting, and deep understanding of ITIL processes and best practices • Expert knowledge of ServiceNow modules including Service Catalog, Incident, Change, Knowledge, Workflow, and Orchestration; strong experience in ITAM and at least one additional enterprise module (HR, ITOM, or similar) • Proven track record of delivering enterprise integrations (SSO, SAML, LDAP, MID Server, Workday, and other enterprise applications) • Ability to design and implement scalable automation solutions, leveraging AI/ML features such as Now Assist to improve business processes • Experience leading large-scale ServiceNow deployments in global enterprises (preferred) • Hands-on experience with HR, Finance, Procurement, or Legal ServiceNow modules (preferred) • Familiarity with Now Assist or AI-driven automation features in ServiceNow (preferred) • Strong knowledge of Jira or other enterprise task management tools (preferred) • ServiceNow certifications (C_AD, C_IS, or equivalent) (preferred)