Senior Technical Solutions Specialist

🔥 4 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dropbox

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Dropbox is a cloud-based service that provides tools for storing, sharing, and accessing files across devices. It offers features such as document sharing, video review, automatic backups, and AI-driven scheduling. Dropbox also provides solutions for different sectors like teams, sales, marketing, and education, and industries including construction, media, technology, and manufacturing. With a focus on security, Dropbox ensures files are encrypted and protected against tampering. It offers integrations with various productivity tools and is trusted by major companies for efficient file management and collaboration.

📋 Description

• Partner with Direct Sales and Channel teams to translate customer business and technical requirements into secure, practical solutions using Dropbox products, add-ons and third-party integrations • Lead technical discovery, demonstrations, pilots and proofs of concept • Work directly with customer technical teams to establish success criteria, test feasibility and resolve technical challenges • Design, build and validate API-based integrations and tailored workflows, including solutions using DBX Platform • Deliver technical enablement and training to Sales Representatives, Account Managers, service delivery teams and channel partners • Ensure effective handover to Customer Success and Channel teams, documenting proposed solutions, technical dependencies, customer expectations and deployment considerations • Bring customer feedback and integration requirements to Dropbox Product teams and leadership to inform product improvements and priorities • Travel to customer sites, conferences and relevant events as required

🎯 Requirements

• 6+ years of experience as a Sales Engineer, Solutions Consultant, Professional Services Solutions Consultant or comparable customer-facing technical role • Hands-on experience using REST APIs and at least one programming or scripting language to build, test and troubleshoot integrations • Ability to explain authentication, data flows, technical decisions and personal contribution to delivered solutions • Strong technical expertise in SaaS applications and integrations across cloud-hosted and on-premises environments, including collaboration or productivity technologies • Experience implementing large-scale IT projects, SaaS solutions or enterprise deployments • Strong written and verbal communication skills, with experience explaining technical concepts, business value and trade-offs to technical teams, executives and stakeholders • Deep understanding of identity management and authentication, including Okta, Azure AD, Active Directory and SAML 2.0 • Understanding of security and networking technologies, including CASBs, SIEMs and/or DLPs • Preferred: experience supporting API-led SaaS platforms, data platforms, cloud infrastructure or cloud storage solutions including Amazon S3 • Preferred: experience addressing customer use cases in media and entertainment, AI or security • Preferred: understanding of workplace transformation trends and enterprise workflows, collaboration and technology adoption