Customer Education Manager

Job not on LinkedIn

November 5

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

💵 $70k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Droplet

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Droplet provides a software solution to eliminate paper documents and time consuming approval workflows. Built with school districts in mind but available to all! Digitize paper forms, add in multi-step approval & routing logic, collect e-signatures and keep all important documents in a secure location.

11 - 50 employees

📋 Description

• Create and maintain customer-facing resources, including guides, tutorials, and videos. • Host webinars and live training sessions to onboard and educate customers. • Cultivate an online community of proud power users. • Build scalable, repeatable education programs that help customers succeed. • Plan and deliver onsite training for key customer accounts. • Partner with Product and Customer Success to identify topics that reduce friction and improve adoption. • Track engagement with educational content and use data to improve resources.

🎯 Requirements

• You love teaching and communicating complex ideas simply. • You have experience in customer education, enablement, or training—ideally at a SaaS company. • You’ve created customer-facing content like help articles, video tutorials, presentations, documentation, or webinars. • You’re comfortable hosting live sessions (virtual or onsite) with customers or partners. • You have strong writing and presentation skills and can adapt tone for different audiences. • You can manage multiple projects, deadlines, and stakeholders with ease. • You’re curious about how customers learn and motivated to make that experience delightful. • Bonus points if you’ve used tools like Loom, Camtasia, Notion, or Intercom Articles—or if you’ve worked with workflow automation products before!

🏖️ Benefits

• Health, vision and dental benefits • Company-sponsored 401K • Generous parental leave policy • Career growth potential: Help us help you have the career you want! • Endless snacks and coffee at our HQ in Utah • Flexible time off and little oversight––we trust our employees to do their job and take time off responsibly! • Stock options: Claim your stake in our growth.