Manager – Customer Success Operations

🕒 May 13

🍂 Massachusetts, Missouri, +1 more states – Remote

🍂 Massachusetts – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote

💵 $94.2k - $134.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Duck Creek Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

☁️ SaaS

🏢 Enterprise

💰 $230M Private Equity Round on 2020-06

Insurance • SaaS • Enterprise

Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.

📋 Description

• Oversee and optimize the operations of the Customer Success team • Drive customer satisfaction, retention, and growth • Collaborate with various departments to align customer success initiatives with organizational goals • Manage multiple workflows in a fast-paced work environment • Advocate as the voice of the customer internally • Analyze data and trends to identify and influence long-term strategies

🎯 Requirements

• Bachelor's degree or equivalent work experience • 5+ years of relevant customer success, business consulting, SaaS software implementation or sales experience • Strong influencing skills and ability to build lasting relationships • Experience managing complex customer problems in a fast-growing, dynamic environment • Proven track record of building and cultivating relationships with internal and external stakeholders

🏖️ Benefits

• Flexible work environment • Medical, dental, vision, life, and disability insurance • 401(k) retirement plan with match (6% employer match up to $12,000 annually) • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Paid holidays, vacation, and volunteer time • Employee Assistance Program (EAP)