Customer Care Representative

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Duke Energy Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

Duke Energy Corporation is a Fortune 150 energy holding company headquartered in Charlotte, N. C. It operates electric utilities that serve 8. 4 million customers across several states, with a total energy capacity of 54,800 megawatts. The company is also involved in natural gas distribution, serving 1. 7 million customers. Duke Energy is committed to a clean energy transition, aiming for net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company invests in electric grid upgrades and cleaner energy solutions including renewable sources, energy storage, and nuclear power.

📋 Description

• Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction. • Use professional judgement and escalate customer issues/concerns to management when appropriate. • Participate in on-call rotation. • Promote sales of available products and services, as appropriate. • Building genuine connections with customers and bring a great ambassador for the Duke Energy brand. • Perform other duties as assigned, including work on special projects.

🎯 Requirements

• High school diploma or GED completed at time of application submission. • One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications. • Direct call center experience of 3+ years is preferred • Bachelor’s degree or Associates degree • Willingness to work in an environment that requires 100% phone-based customer interaction. • Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc. • Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner. • Ability to always handle and protect confidential information and act with integrity.

🏖️ Benefits

• Paid Time Off • holidays • sick leave • Health, Dental, and Vision Insurance • 401K plan with company match • All necessary equipment provided