Customer Service Representative

🔥 11 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Duncan Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1936

🏛️ Government

☁️ SaaS

💸 Finance

💰 Private equity on 2018-10

Government • SaaS • Finance

Duncan Solutions is a provider of software and services for local governments and public sector agencies, specializing in property tax administration, utility and tax billing, revenue collection, and citizen-facing payment solutions. The company offers on-premise and cloud/SaaS products that help municipalities, counties, and other government entities manage tax assessment, billing, collections, licensing, and reporting workflows.

📋 Description

• Provide accurate, clear, and concise responses to incoming customer calls. • Handle general questions and guide the applicant through issues relevant to their case. • Perform processing functions necessary to facilitate first call resolution and reflect the accurate status. • Determine a plan of action to facilitate resolution outside of the Call Center. • Send necessary requests to other units. • Utilize proper escalation procedures. • Research accounts based on the information provided by the customer. • Possess excellent verbal communication skills and optimal listening skills. • Actively advise customers of specific web options available to resolve status inquiries.

🎯 Requirements

• High School Diploma or GED from an accredited institution required • Must have high speed reliable internet. Must be to a router that they can hardwire an Ethernet port into. No Wi-Fi. No Hotspots. • Strong analytical skills • Fast learner, ability to maintain an in-depth understanding of the training curriculum • Prior experience in a high-volume call center preferred.

🏖️ Benefits

• Medical, Dental, & Vision Insurance • Healthcare & Dependent Flexible Spending Accounts (FSA) • Health Savings Account (HSA) with Employer Contribution • Company Paid Life and AD&D Insurance • Company Paid Short- & Long-Term Disability • Employee Assistance Program (EAP) • 401(k) with Employer Match (Traditional/Roth/Safe Harbor) • Paid Time Off • 10 Company Holidays • PTO Accrual • Sick Time Accrual • Parental Leave • Jury Duty • Military Leave • Bereavement • Other Voluntary Benefits