Support Specialist

Job not on LinkedIn

🔥 15 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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PDI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

💊 Pharmaceuticals

🤝 B2B

Pharmaceuticals • B2B

PDI is a company dedicated to preventing and controlling infections across healthcare, foodservice and community settings. It develops and manufactures evidence-based infection-prevention products (including disinfecting and sanitizing wipes and sprays), UVC disinfection systems (Tru‑D), and provides contract manufacturing services for consumer and pharmaceutical products. PDI combines R&D, clinical partnerships and large-scale manufacturing to supply hospitals, foodservice operators and other institutional customers.

📋 Description

• Provide technical support and implementation services for Tru-D customers • Responsible for service of existing devices in support of Tru-D warranty obligations • Identify, manage, mitigate and escalate service issues(s) • Execute repairs, troubleshooting and upgrades • Perform annual preventative maintenance service calls • Provide training to new and existing accounts on Tru-D device operation and use of accompanying software • Develop and maintain strong relationships with customers to ensure high customer satisfaction and program effectiveness • Act as a point of contact for all customer, product-related inquiries and work collaboratively with each department to address issues that may arise • Monitor client performance with the use of internal Tru-D software tools and dashboards, Key Performance Indicators (KPIs) and reports to drive utilization • Support quality investigations to determine root cause, assess customer needs and supply solutions to the customer to improve their program • Support the implementation of new devices with uncrating, inspection, testing and demos • Support sales presentations, demos and trade shows as needed • Maintain accurate records and communication of Tru-D’s customer relationship and needs in Salesforce.com and other Tru-D internal management tools • Maintain service tools and inventory • Travel to multiple hospital facilities within the territory, adjusting travel as needed by customers, • Up to 80% of overnight travel may be required • Work schedule may vary to support second and third shift training • Included in rotation for on-call support of our 24-hour hotline

🎯 Requirements

• Associate’s or bachelor’s degree preferred • Must obtain required hospital credentialing as needed • Proficient computer skills including Microsoft Office Suite and basic knowledge of salesforce.com preferred • Customer Service experience required • Knowledge of Healthcare preferred • Reliable for efficiency, accuracy and attention to detail • Strong organizational and interpersonal skills • Ability to learn quickly and multitask • Strong analytical and problem-solving skills • Highly motivated with the ability to work independently, multi-task and collaborate effectively in a team environment • Have a sense of urgency with the ability to prioritize and use critical thinking to make timely decisions.

🏖️ Benefits

• Medical, behavioral & prescription drug coverage • Health Savings Account (HSA) • Dental • Vision • 401(k) savings plan with company match and profit sharing • Basic and supplemental Life and AD&D insurance • Flexible Spending Accounts (FSAs) • Short & long-term disability • Employee Assistance Program (EAP) • Health Advocacy Program • Voluntary benefits such as legal services, critical illness, hospital indemnity, accident coverage, ID theft and fraud protection, pet insurance and employee discounts. • Paid time off programs including sick & safe leave, vacation, company & floating holidays, paid parental leave, and depending on the position, summer hours and flex place/flex time options • Monthly car allowance, mileage reimbursement, company issued phone and laptop