Customer Support Specialist

🔥 18 hours ago

🌵 Arizona, Colorado, +24 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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ClubReady, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

☁️ SaaS

🤝 B2B

🧘 Wellness

SaaS • B2B • Wellness

ClubReady, LLC is a SaaS provider of club, studio, and gym management software and services for fitness and wellness operators. Founded in 2009, it offers a full suite including member experience and staff management, lead and sales management, billing and payments, reporting and analytics, custom-branded mobile apps, performance tracking, concierge services, and franchise and corporate management tools to help single-location studios, multi-unit operators, and franchisors scale and streamline operations.

📋 Description

• Provide outstanding customer support for a suite of software products through all support channels (tickets, chat, phone/Zoom) and ongoing management of tickets. • Identify and resolve customer issues, using various troubleshooting methods and resources. • Communicate effectively with customers, both verbally and in writing, to address their concerns and provide solutions. • Ensure a positive customer experience by providing timely and accurate support and addressing their needs and effectively communicating ticket status and resolution. • Maintain accurate records of customer interactions, issues, and resolutions. • Take ownership of customer issues and provide resolution or know when and how to escalate issues to appropriate teams. • Create documentation and knowledge base articles to improve service delivery. • Act as liaison between clients and management to enhance overall customer experience. • Meet live chat, response time, and customer satisfaction performance targets.

🎯 Requirements

• College degree preferred and/or up to a year of equivalent relevant experience. • Fitness studio experience with ClubReady is a plus. • Sound judgment and excellent problem-solving skills with the ability to work with customers that are both technical and non-technical. • Prior customer service experience in a SaaS (software-as-a-service) environment preferred but not required. • Must be personable and enjoy working in a customer-facing role, possessing the ability to build relationships with customers. • Superb written and verbal communication skills and an ability to empathize with customers. • Strong interpersonal skills to communicate effectively with any customer regardless of title and to work collaboratively with different teams. • Ability to work well under pressure. • Detail oriented. • Flexibility to work irregular hours, when required. • Excellent multitasking and problem-solving skills. • Team player driven by success, and a willingness to demonstrate leadership.

🏖️ Benefits

• Equal opportunity employer • Building a diverse and inclusive workplace.