Consult Support Specialist

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

B2B • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Real-time monitoring of multiple dashboards and acting on daily strategies • Provide exceptional customer service • Troubleshoot to solve for root cause • Escalate to internal and external stakeholders • Deliver corrective action in a timely manner • Review, analyze and research various data points that could impact department KPIs • Provide direction to internal and external stakeholders in real time • Identify and document daily trends • Build and maintain a professional rapport with network providers • Act as a resource for the members by assisting them with consult inquiries • Liaison between IT and Operations

🎯 Requirements

• 2+ Years in Customer Service Operations • Excellent written and verbal communication skills • Represent Teladoc Health to members, providers, and clients in a courteous and professional manner • Proficient in MS Word, Excel, PowerPoint • Undergraduate Degree desired • 6 months Teladoc Health customer relations experience preferred • Experience in healthcare or mental health care preferred • Prior call center leadership position, preferred

🏖️ Benefits

• Performance bonus • 5.84 hours of PTO for each bi-weekly pay period • 80 hours of Paid Sick, Safe, and Caregiver Leave annually