Dynatron Software, Inc.
51 - 200 employees
Founded 1999
☁️ SaaS
Automotive • SaaS • Analytics
Dynatron Software, Inc. is a company that combines advanced analytics software with expert coaching to help automotive service departments maximize their revenue opportunities. Their product suite includes various solutions like PriceSmart for optimizing labor and part pricing, FileSmart for enhancing warranty labor rates and parts markup, SellSmart for increasing service sales to existing customers, and MarketSmart for boosting service department traffic through strategic marketing campaigns. With a focus on increasing profitability, Dynatron collaborates closely with dealerships to identify and capitalize on hidden revenue streams using their proprietary analytics and extensive repair order database.
Support Operations Associate
🔥 0 minutes ago
🇺🇸 United States – Remote
💵 $18 - $21 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
⚙️ Operations
🚫👨🎓 No degree required
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Dynatron Software, Inc.
51 - 200 employees
Founded 1999
☁️ SaaS
Automotive • SaaS • Analytics
Dynatron Software, Inc. is a company that combines advanced analytics software with expert coaching to help automotive service departments maximize their revenue opportunities. Their product suite includes various solutions like PriceSmart for optimizing labor and part pricing, FileSmart for enhancing warranty labor rates and parts markup, SellSmart for increasing service sales to existing customers, and MarketSmart for boosting service department traffic through strategic marketing campaigns. With a focus on increasing profitability, Dynatron collaborates closely with dealerships to identify and capitalize on hidden revenue streams using their proprietary analytics and extensive repair order database.
📋 Description
• Manage inbound phone calls, emails, and support cases • Investigate customer issues and provide technical assistance • Document troubleshooting steps and ensure customer issues are resolved • Collaborate with teammates for complex customer issues
🎯 Requirements
• Experience in customer support • Strong analytical problem solving abilities • Comfortable working with ambiguity • Technical proficiency with software applications • Familiarity with Windows and Microsoft Office • Ability to maintain strong documentation habits • Excellent communication skills with a customer service mindset
🏖️ Benefits
• Comprehensive health, dental, and vision insurance • Equity participation through Dynatron's Equity Incentive Plan • 401(k) with competitive company match • Flexible PTO policy and 11 paid holidays • Employer-paid disability and life insurance • Home office setup support • Ongoing training and professional development
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