Service Desk Level 1 Analyst

🔥 11 minutes ago

🇲🇽 Mexico – Remote

💵 $17k / month

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DYOPATH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

💼 Consulting

🔒 Cybersecurity

Consulting • Cybersecurity • Cloud

DYOPATH is a company dedicated to providing comprehensive IT solutions aimed at enhancing organizational performance and security. They offer a wide range of services including advanced security services, managed security, cloud services, IT outsourcing, and managed services. DYOPATH is focused on helping clients navigate the challenges of cyber threats, complex IT environments, and talent shortages. Their services are designed to be secure, always available, and aimed at improving communication, efficiency, and productivity within organizations. DYOPATH places a high priority on customer satisfaction and efficiency improvements, making them a trusted partner in IT success for large and small organizations alike.

📋 Description

• Respond to incoming phone calls, emails, and chat messages requesting technical support • Log all service desk interactions in the ticketing system • Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues • Resolve technical issues when possible and escalate when necessary • Ensure timely and accurate resolution of all service desk requests • Conduct follow-up with customers or employees to ensure satisfaction • Continuously improve technical skills through training, certifications, and self-directed learning • Participate in special projects as assigned • Serve as the front line of support, helping users resolve issues quickly and building technical expertise

🎯 Requirements

• High school diploma or equivalent required • Associate or bachelor’s degree in computer science or related field preferred • Relevant certifications (or pursuing): HDI Support Center Analyst (HDI‑SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals, CompTIA A+ • 1–2 years of experience in a technical support role, preferably in a service desk environment • Strong customer service skills with the ability to explain technical information to non‑technical users • Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting • Knowledge of ITIL or similar frameworks is a plus • Ability to work independently and as part of a team • Excellent problem‑solving and analytical abilities • Ability to manage multiple tasks and prioritize effectively • English proficiency (speaking, reading & writing) required

🏖️ Benefits

• Savings / Monthly 13% cap • Pantry Vouchers 9% deposited every month • Christmas Bonus: 25 days of your daily income • Vacations - 12 days after the first year • Anniversary Bonus - 10 days of base salary • Vacation Premium – 40% first year • Major Medical Insurance covers you and your immediate family • Life Insurance • Quarterly Bonus • Marriage or Bereavement Time off • Maternity/Paternity Time off • Ergonomic Chair • 250 pesos monthly stipend for internet and electricity • Certifications and career development opportunities • Collaborative, upbeat environment where achievements are celebrated