Bilingual Junior Workforce Analyst

🔥 14 hours ago

🇲🇽 Mexico – Remote

💵 $25k / month

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CSC Generation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛒 Retail

🛍️ eCommerce

🤖 Artificial Intelligence

💰 Venture Round on 2019-01

Retail • eCommerce • Artificial Intelligence

CSC Generation is a retail technology platform that enhances revenue growth and unit margin management through automation and AI. The company manages a diverse portfolio of 325,000 products online and receives over 10 million monthly page views across its brands. CSC Generation specializes in retail, ecommerce, and wholesale, with a commitment to expanding by acquiring successful brands. Founded in 2016 by Justin Yoshimura, CSC Generation has acquired several well-known brands including One Kings Lane and Sur La Table, and continues to seek out new brands to join its network. The company offers extensive career opportunities and focuses on creating an inspiring and challenging work environment.

📋 Description

• Monitor call volumes, agent availability, and adherence to schedules • Track service levels, average handling time, and abandonment rates • Identify and escalate potential staffing issues • Generate real-time and historical performance reports for leadership • Create and maintain optimized multi-site, multi-channel, and multi-skilled contact center schedules • Review and adjust traffic forecasts for deviations or unplanned events • Assist in developing forecasts based on historical data, call trends, and business needs • Process short-term time-off requests and enter real-time exceptions into workforce management systems • Analyze call center metrics to identify trends and improve staffing strategies • Identify opportunities to enhance operational efficiency and service delivery • Collaborate with account planners on adaptation measures for upcoming campaigns • Maintain data integrity in workforce management systems and tools • Perform basic telephony system maintenance, troubleshoot, and escalate issues • Manage workforce software tools and system configurations • Collaborate with team leaders, operations, and HR on staffing and resource allocation • Attend and lead weekly meetings with department managers • Act as the point of contact for employee scheduling and staffing inquiries • Support contact center operational goals through actionable insights and recommendations

🎯 Requirements

• High school diploma required; bachelor’s degree (completed or in progress) preferred • 1-2 years of experience in data entry, information analysis, or contact center operations required • Advanced proficiency in Microsoft Excel and other Office applications • Familiarity with workforce management systems (e.g., NICE, Verint, Playvox, Genesys, or Aspect) • Experience with Business Intelligence software such as Looker or OBI is a plus • Strong analytical skills with a sharp attention to detail • Ability to collect, organize, and analyze data to provide actionable recommendations • Excellent written and verbal communication skills • Strong problem-solving skills, adaptability, and teamwork • Ability to work independently with minimal supervision and handle confidential information with discretion • Proficiency in keyboarding and data entry tasks • Ability to communicate clearly and effectively in spoken and written formats • Capacity to analyze data and documents with visual acuity • Ability to perform job functions in an office or remote environment as needed • Bilingual communication ability (English and Spanish implied by the job title and Mexico-based role)

🏖️ Benefits

• Law benefits since day one • Home office • Full equipment provided • 100% paid training • 10-hour shift • 1 hour Lunch - 2 breaks of 15 minutes each • Two days off • Total Pass • Above the law benefits after 3 months (minor and major medical insurance, food vouchers)