ServiceNow Solution Architect

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DysrupIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

DysrupIT is a global cloud services and IT solutions firm that helps organizations adopt cloud technologies and transition to as-a-Service business models. The company provides enterprise cloud, managed services, application engineering, cybersecurity, and data analytics & information management, serving SMBs through multinational enterprises with Microsoft and other cloud platforms. DysrupIT also emphasizes community impact, talent development, and long-term partnerships to deliver secure, scalable, and business-aligned technology outcomes.

📋 Description

• Define solution architecture, technical standards, and platform governance for the ServiceNow environment. • Navigate and understand existing platform customizations, integrations, and architectural decisions during the onboarding phase. • Interface directly with business stakeholders to provide enhancement recommendations and translate business requirements into scalable technical designs. • Ensure all team configurations, scripts, and integrations adhere to ServiceNow best practices and align with the platform architecture. • Provide technical direction and oversight to Lead and Senior Application Developers. • Define and maintain technical details within Agile user stories to guide development efforts. • Collaborate with internal platform owners and architects to ensure seamless integration with their existing model. • Champion the adoption of AI-enabled development practices, including Now Assist and Predictive Intelligence. • Support the establishment of a Team Working Agreement, contributing to definitions of done, change control processes, and technical handoff standards. • Provide technical leadership through sprint ceremonies and contribute to performance measurement frameworks (e.g., story points, throughput).

🎯 Requirements

• 12+ years of experience in enterprise IT, with at least 7 years as a hands-on ServiceNow architect or senior technical lead. • Proven ability to architect complex ServiceNow solutions across ITSM modules including Incident, Problem, Change, and Asset Management. • Deep expertise in ServiceNow platform governance, configuration best practices, and technical design documentation. • Experience integrating ServiceNow with external systems via custom REST APIs. • Strong understanding of Agile/Scrum delivery methodologies. • Excellent stakeholder management and communication skills; ability to interface confidently with enterprise-level clients. • Familiarity with the ServiceNow AI stack, including Now Assist and Predictive Intelligence. • Prior experience working within large, regulated industries (healthcare, medical devices, or similar) is preferred. • Exposure to CSM (Customer Service Management) module in preparation for a potential future project phase. • Experience with Jira alongside ServiceNow in hybrid Agile project environments. • Micro-certifications or badges in ServiceNow AI/Now Assist features. • Certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) — ITSM, Certified Implementation Specialist (CIS) — CSM — Advantageous, Certified Technical Architect (CTA) — Advantageous.