Customer Support Professional

Job not on LinkedIn

🕒 March 31

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Logo of Environmental & Energy Technology Council of Maine (E2Tech)

Environmental & Energy Technology Council of Maine (E2Tech)

1 - 10 employees

Founded 2002

💰 $2.5k Grant on 2020-01

The Environmental & Energy Technology Council of Maine (E2Tech) seeks to build and expand the State’s environmental, energy, and clean technology sectors. E2Tech acts as a catalyst to stimulate growth in this sector by facilitating networking, serving as a clearinghouse for objective information, and leading efforts to promote the sector. E2Tech is a member-based organization comprised of businesses and organizations that seek to build Maine’s environmental and energy technology economy and include renewable power companies, environmental engineers, emerging entrepreneurs, innovators and designers, as well as government agencies, educational institutions, and non-profit organizations and businesses that see the economic promise of clean tech for Maine. E2Tech membership is for organizations and individuals engaged in Maine’s environmental and energy sectors interested in the growth of Maine’s clean technology economy. Interested in becoming an E2Tech member? Membership provides: - Education through our forum lecture series and workshops - Access to post your talent searches on E2Tech's Jobs Board - Networking with other members in sectors, which include: manufacturers, suppliers, professional services firms, regulators, lenders & investors, E2Tech partner organizations - Opportunity to participate in E2Tech projects, which promote: business development and sustainable job growth, research and development, new product commercialization, clean tech cluster initiatives, supply chain development for the clean tech sector Stay tuned for upcoming forum and event announcements, business resource opportunities, and recent news about our member companies! You can also find us on Facebook and Twitter (@E2TechMaine).

📋 Description

‱ Receive customer inquiries through multiple channels (calls, email, text, and video) ‱ Document customer needs in structured case management tools ‱ Assists the customer in finding the solution and develops a support plan ‱ Capture customers user needs in the form of user stories ‱ Regular collaboration as part of the product team creating better outcomes for customers ‱ Actively participate in daily and weekly team meetings

🎯 Requirements

‱ Bachelors or equivalent experience ‱ At least 2 years experience providing customer support ‱ Up to date consumer knowledge about computers, smartphones, the web, and apps ‱ Familiarity with CS tools (Zendesk, phone systems, etc.) ‱ Excellent communication ‱ Experience doing remote work

đŸ–ïž Benefits

‱ Health insurance ‱ Retirement plans ‱ Flexible work arrangements ‱ Professional development

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