Lead Developer / N2/N3 Support Coordinator

🕒 August 10

🇧🇷 Brazil – Remote

💵 R$0 - R$7.5k / month

⏳ Contract/Temporary

🟠 Senior

🖥 Software Engineer

👻 Ghost score 40%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

easyfast.tech

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

easyfast. tech is a managed IT services provider that helps businesses with fast, efficient technical support, proactive IT monitoring, asset management, cybersecurity (firewalls, AI-driven antivirus), backup and disaster recovery, cloud services and IP telephony. They serve Brazilian and U. S. clients, emphasizing reliability, remote management and business continuity for organizations seeking outsourced IT and security solutions.

📋 Description

• Manage the N2/N3 support team, assigning tickets and monitoring SLAs, individual performance, and response quality • Define and maintain ticket classification and prioritization criteria based on severity, impact, and urgency • Serve as the escalation point for complex cases • Lead advanced production troubleshooting, including databases, integrations, infrastructure, and applications • Lead postmortems and formal incident reports, documenting root cause, impact, and action plans • Create and maintain troubleshooting documentation, runbooks, and a knowledge base • Monitor support metrics and propose improvements • Analyze and fix application bugs in production • Create scripts and internal tools to automate diagnostics • Work on REST API integrations between internal and external systems • Review MongoDB queries and performance related to incidents • Collaborate with the development team to prioritize support fixes

🎯 Requirements

• Previous experience in N2/N3 support or hybrid support and development roles • C# / .NET (Core, Framework) for code review, debugging, and minor code fixes • MongoDB: basic troubleshooting, query, and performance knowledge • REST APIs: understanding of integrations and the ability to diagnose failures • Docker and infrastructure concepts (AWS: EC2/ECS, CloudWatch, Elastic Load Balancing) • GitHub: basic version control for tracking and applying fixes • Knowledge of Windows and Linux architecture • Experience with service desk/ticketing tools (classification, SLAs, and escalation) • Agile methodologies (Kanban/Scrum) applied to support management • Ability to document technical processes and support procedures • English proficiency • Bachelor’s degree or associate degree in a technology-related field • Preferred: network infrastructure and Active Directory experience • A plus: previous experience managing a technical support team; experience with high-availability environments; ITIL certifications or formal incident management experience

🏖️ Benefits

• Salary advance • Health insurance • Life insurance • Bonus