Senior Account Manager

🕒 March 27

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EasyVista

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

💰 Post-IPO Equity on 2020-06

SaaS • Enterprise • IT Service Management

EasyVista is a company that provides comprehensive IT service management (ITSM) solutions designed to improve and automate the way IT services are delivered in organizations. Their products offer functionalities including IT asset management, financial management, change and release management, and customer service management, among others. EasyVista focuses on creating digital experiences that enhance productivity and reduce downtime and IT-related incidents. They are recognized for their expertise in ITSM platforms, particularly in automation, AI, and proactive IT support. EasyVista serves various industries, including healthcare, education, manufacturing, and the public sector, with an emphasis on reducing costs and increasing operational efficiency.

📋 Description

• Strategic account and business management responsibility for a portfolio of enterprise and mid-market existing customers. • Development and implementation of tailored account strategies to increase revenue, adoption, and customer satisfaction. • Planning, coordination and ownership of upselling and cross-selling initiatives. • Building and maintaining strong relationships with decision-makers (e.g., CIOs, IT heads, Service Owners). • Conducting regular business reviews and value discussions. • Analyzing business processes and technical requirements and deriving appropriate solution scenarios. • Managing complex proposal and contract negotiations. • Reliable forecasting, pipeline management and risk analysis. • Close collaboration with Pre-Sales, Customer Success, Marketing and Product Management. • Monitoring current trends in the ITSM and enterprise SaaS environment. • Actively contributing customer feedback to the ongoing development of our solutions.

🎯 Requirements

• Degree in Business, Computer Science, Business Informatics or comparable qualification. • Several years of experience in account management for complex software solutions, ideally in the ITSM, workflow or SaaS space. • Proven success in expanding existing accounts and developing strategic customer relationships. • Strong understanding of IT processes, digital business models and technical interdependencies. • Confident presence at C-level and the ability to clearly translate complex topics into business value. • Experience with modern CRM systems (e.g., Salesforce, HubSpot). • Excellent German and English skills, both written and spoken.

🏖️ Benefits

• 30 days paid vacation • 2 additional paid days off for social projects (CSR days) • Hybrid workplace • Company bike leasing • Employee discounts • International team • Team events • Professional development • Company laptop