eBay
10,000+ employees
Founded 1995
🛍️ eCommerce
👥 B2C
🏪 Marketplace
💰 Post-IPO Debt on 2022-11
eCommerce • B2C • Marketplace
eBay is a global eCommerce marketplace that allows individuals and businesses to buy and sell a wide variety of goods and services online. Founded in 1995, eBay provides a platform for auction-style sales as well as fixed-price listings, making it a go-to destination for shoppers looking for unique items. Its commitment to user experience includes features that enhance browsing, personalization of content, and seller tools to improve their market presence.
Coach, GC MSO Team
Job not on LinkedIn
🕒 May 31
🗣️🇨🇳 Chinese Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
eBay
10,000+ employees
Founded 1995
🛍️ eCommerce
👥 B2C
🏪 Marketplace
💰 Post-IPO Debt on 2022-11
eCommerce • B2C • Marketplace
eBay is a global eCommerce marketplace that allows individuals and businesses to buy and sell a wide variety of goods and services online. Founded in 1995, eBay provides a platform for auction-style sales as well as fixed-price listings, making it a go-to destination for shoppers looking for unique items. Its commitment to user experience includes features that enhance browsing, personalization of content, and seller tools to improve their market presence.
📋 Description
• Drive eBay’s Cultural Values and ensure teammates demonstrate these in every interaction • Coach Teammates on Behaviors, Action Plan, job knowledge to improve customer and productivity metrics • Perform integrated coaching on customer interactions in real-time, on-the-spot, day-to-day workflows • Perform scheduled coaching - formal coaching focusing on the Action Plan is used to coach Teammate behaviour • Mentors Teammates to ensure a smooth transition from the learning environment to daily production • Provides feedback to the right groups updated with appropriate information (Customer Insights, Content, KB, Help pages, documenting trends in coaching sessions) • Work with the QA and Learning teams to help identify gaps and/or trends to enhance performance of the teammates • Summarize findings and recommendations and forward to team leader and managers to use in performance assessments • Develop self as Subject Matter Expert and Change Champion: Serve as valuable resource of information and influencer when it comes to Policy / Process / Tools and other related topics • Keep up to date with knowledge and upcoming changes in Tools, Product, Policy and other related Topics • Be an example of effectively promoting and adopting change
🎯 Requirements
• 3+ years of customer support experience required • 1+ years experience in formal / informal coaching • Proficient in both Mandarin and English speaking, writing and reading, can read Cantonese • Strong analytical mind-set, able trouble-shooter adept at analyzing information, diagnosing problems and recommending appropriate solutions to leaders • Demonstrated ability to work in a fast-paced, multi-cultural, global organization and to build strong trust-based relationships with colleagues • Excellent de-escalation skills • Highly effective decision making skills
🏖️ Benefits
• Health insurance • Professional development opportunities • Paid time off • Flexible working arrangements
Apply Now
