Strategic Account Manager

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September 26

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eBlu Solutions

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Healthcare Insurance • SaaS • Pharmaceuticals

eBlu Solutions is a healthcare technology company that provides a cloud-based platform designed to streamline the processes needed for specialty healthcare practices. Their software facilitates real-time benefit investigations, handles electronic prior authorizations, and connects patients with manufacturer savings programs, helping to accelerate the initiation of high-cost infusion and injection treatments. By focusing on improving the efficiency of authorization workflows, eBlu Solutions enables healthcare providers to better support their patients and reduce the time to treatment.

51 - 200 employees

Founded 2013

⚕️ Healthcare Insurance

☁️ SaaS

💊 Pharmaceuticals

💰 $11.4M Series A on 2021-04

📋 Description

• Serve as the primary point of contact for strategic accounts. • Build and maintain strong, long-term relationships with client stakeholders. • Understand client business models, challenges, and goals to deliver tailored solutions. • Develop and execute account plans that align with client objectives and company growth targets. • Identify opportunities for upselling, cross-selling, and expanding service offerings. • Lead quarterly business reviews and strategic planning sessions with clients. • Collaborate with Sales, Marketing, Product, and Customer Success teams to ensure seamless service delivery. • Advocate for client needs internally and influence product roadmap decisions. • Monitor account health, satisfaction, and performance metrics. • Provide regular reporting and insights to internal stakeholders and clients. • Forecast revenue growth and contribute to strategic planning initiatives. • Assist sales lead with contract negotiations, renewals, and pricing discussions. • Ensure timely execution of agreements and compliance with terms. • Report to the Director of Strategic Account Management. • Some travel expected (<25%) to meet with customers and attend industry conferences and events.

🎯 Requirements

• 4 years of account management experience (client-facing) in healthcare IT • 4-year degree in business or related field • Ability to collaborate cross-functionally with Marketing, Product Development, Analytics, Customer Service, and Operations teams. • Proficiency in data analysis and the ability to interpret and present trends effectively. • Proficiency in Microsoft 365. • Experience with Hubspot is a plus. • Strong interpersonal, communication, and relationship-building skills. • Excellent organizational and time management skills. • Ability to work independently and proactively, as well as collaboratively in a team environment. • Demonstrated critical thinking skills and resolve problems independently, particularly when the path forward may not be apparent • Ability to accept and provide constructive feedback.

🏖️ Benefits

• Compensation includes both salary and variable performance-based incentives. • Comprehensive health, dental, and vision insurance. • Retirement savings plan with company matching. • Flexible schedules with both remote and hybrid work options. • Professional development and growth opportunities • Generous paid time off and holiday schedule.