Customer Service Representative

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🔥 4 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Cobalt Benefits Group, LLC (DBA: Blue Benefit Administrators, CBA Blue & EBPA)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Who We Are:

📋 Description

• Handle high-volume inbound calls with professionalism, empathy, and accuracy. • Provide clear, accurate information regarding health insurance benefits, claims, billing, and eligibility. • Assist members in navigating online resources and submitting requests. • Document all call interactions in customer management systems in compliance with company and regulatory requirements. • Adhere to call handling standards, including average handle time, quality scores, and first call resolution targets. • Follow compliance guidelines including HIPAA, CMS, and state-specific regulations. • Escalate complex issues appropriately to ensure timely resolution. • Stay current with updates to health plan policies, systems, and processes. • Contribute to continuous improvement by identifying trends and opportunities for enhanced customer experience.

🎯 Requirements

• High school diploma or equivalent (associate or bachelor’s degree preferred). • 1–2 years of customer service experience; prior call center or healthcare/insurance experience preferred. • Strong verbal, written, and interpersonal communication skills, with the ability to simplify complex information. • Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and ability to learn new software systems quickly. • Excellent documentation and data entry accuracy. • Strong reading comprehension skills. • Ability to work in a structured, fast-paced environment while meeting productivity and quality metrics. • On-camera presence essential for training and meetings.

🏖️ Benefits

• Fantastic medical, dental, and vision insurance* • Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible! • Company-provided Basic Life and AD&D • Company-paid Short-Term and Long-Term Disability** • Flexible Spending Accounts* • 401(k) Retirement Plan with up to a 6% employer match** (100% fully vested after 3 years) • 10+ paid holidays • Generous paid vacation and sick time • Annual Volunteer Paid Day • Annual Tuition Reimbursement • Annual Health and Wellness Reimbursement • Lots of fun company events