Sales Support Representative

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🕒 May 20

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ePlus Technology Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

Công ty TNHH Đầu Tư & Giải pháp công nghệ E+ ( ePlus ), tiền thân là công ty giải pháp công nghệ WIM, được thành lập tại Tp.HCM năm 2015 bởi những người Việt Nam trẻ tuổi, năng động, nhiệt huyết và có chung niềm đam mê về lĩnh vực Công Nghệ Thông Tin và Truyền thông Online.

📋 Description

• Accurately place orders into the system from customer-issued PO’s • Follow-up on orders to ensure their successful delivery within customer expectations • Lead open order management, ensuring that open orders are delivered to the customer expediently and accurately • Confirm that all invoicing activity is taking place in a timely and accurate manner • Take a proactive role with problem resolution at customer and supplier levels • Learn about programs available at major vendor suppliers to source products at advantageous prices • Assist customers with Returns issues, order inquiries, and any other requests for information • Develop successful relationships with sales, vendors, and internal departments • Assist with quoting • Offer add-on opportunities to customers such as warranty uplifts, service agreements, accessories, or supplies • Use proper decorum in all communications with customers, both internal and external • Projects and additional responsibilities as needed or assigned

🎯 Requirements

• Bachelor’s degree preferred • 1+ years of sales or customer service experience • Knowledge of computers/networking and the IT industry as a whole • Excellent communication/phone skills is a must • Ability to prioritize and multi-task is a must • Must be a team player with a positive attitude • Knowledge of Microsoft office suite of products is a must

🏖️ Benefits

• Full range of medical, financial, and/or other benefits including 401(k) eligibility • Employee stock purchase program • Various paid time off benefits, such as vacation, sick time, and personal leave