Training Specialist

🕒 May 21

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EBSCO Information Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

📚 Education

🤝 B2B

☁️ SaaS

Education • B2B • SaaS

EBSCO Information Services is a provider of research databases and ebooks, facilitating access to scholarly content through its platform, EBSCOhost. The company focuses on helping users discover reliable articles and research materials across various topics, supporting institutions in their research initiatives. With a commitment to accessibility and corporate responsibility, EBSCO offers tools for effective research and aims to foster a carbon-neutral environment.

📋 Description

• Deliver training sessions, webinars, and product updates to clients • Develop and maintain training materials, including videos, tutorials, and user guides, to support client learning and autonomy • Gather market feedback, monitor customer needs, and report insights to management • Participate in international industry meetings and coordinate with trainers across Europe

🎯 Requirements

• Bachelor’s degree and at least 3 years’ experience in training electronic products/services in public, government, or corporate sectors • Native fluency in Italian; strong written and spoken English skills • Technical proficiency, initiative, and the ability to work independently • Customer-focused, goal-oriented, and capable of handling feedback and challenging situations constructively • Team-oriented, collaborative, and committed to service quality and continuous improvement • Based in Italy

🏖️ Benefits

• Professional development initiatives • Collaborate with Sales, Marketing, Customer Service, and Technical Support to ensure training supports business goals