ServiceNow Trainer

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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eCIFM Solutions Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

☁️ SaaS

💼 Consulting

🏠 Real Estate

SaaS • Consulting • Real Estate

eCIFM Solutions Inc. is an award-winning software reseller, developer, and managed services provider specializing in Integrated Workplace Management Systems (IWMS/CPIP) and workplace transformation. The company provides SaaS and hosted solutions, mobile apps, AI lease abstraction, sustainability/ESG tools, sensor integrations, and implementation, training, and managed services for enterprise clients across industries such as energy, healthcare, government, education, manufacturing, and retail. eCIFM partners with platforms including IBM TRIRIGA and Maximo, Envizi, Eptura/Archibus, ServiceNow, Haltian sensors and OpenBlue, positioning itself as a workplace, real estate, facilities, and asset management technology and consulting firm.

📋 Description

• Facilitate live (virtual and in‑person) ServiceNow training for technical and non‑technical audiences. • Deliver targeted training on new features, portals, workflows, and catalog items. • Produce and maintain high‑quality training videos, instructor guides, reference guides, and job aids. • Identify training gaps using customer feedback and Knowledge Article trends, and recommend improvements. • Maintain training materials in both digital and print formats to support broad accessibility. • Ensure training programs evolve to meet new requirements by identifying and implementing efficiency and effectiveness enhancements. • Collaborate with product owners, developers, and stakeholders to ensure training aligns with new releases and platform enhancements.

🎯 Requirements

• Hands on experience using the ServiceNow platform • 3+ years facilitating tailored in person, virtual and train the trainer training • 3+ years drafting user documentation (Knowledge Articles, user guides, process guides, job aids) • Strong verbal and written communication skills for training diverse audiences • Ability to simplify complex technical concepts into accessible training materials • Experience collaborating with cross functional teams to refine training requirements and content • Possess excellent customer service skills • Ability to multi-task and self-assign work in a fast-paced environment. • Understanding of ITIL foundation or ITIL certified.