Consumer Care and Engagement Coordinator – Italian, English

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Ecolab

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1923

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness • Food and Beverage

Ecolab is a global leader in providing water, hygiene, and infection prevention solutions and services. With a strong emphasis on sustainability, Ecolab partners with customers across more than 40 industries to enhance operational efficiency, safety, and sustainability while maintaining product quality and guest satisfaction. The company's innovative solutions help optimize water and energy use, improve operational efficiencies, and advance food safety. Furthermore, Ecolab's commitment to a sustainable future is highlighted through programs like Ecolab Water for Climate, aimed at reducing greenhouse gas emissions and conserving vital resources.

📋 Description

• Act as a brand ambassador for The Coca-Cola Company • Provide exceptional customer support through various channels (mainly email and online messages) • Collaborate with the customer support team to resolve issues and improve service • Assist in identifying and implementing service improvement initiatives • Document and present customer support strategies and outcomes

🎯 Requirements

• Fluency in English (spoken and written) • Native level proficiency in Italian (spoken and written) • Experience in Customer Support and/or Community Management • Proficiency in customer support tools and software (e.g., Sprinklr) is a plus • Effective communication skills • Team player with a strong interest in client relations and service excellence • Excellent attention to detail and ability to thrive in fast-paced environments

🏖️ Benefits

• Remote working opportunity • Part-time schedule