Czech Speaking Customer Advisor

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Ecolab

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1923

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness • Food and Beverage

Ecolab is a global leader in providing water, hygiene, and infection prevention solutions and services. With a strong emphasis on sustainability, Ecolab partners with customers across more than 40 industries to enhance operational efficiency, safety, and sustainability while maintaining product quality and guest satisfaction. The company's innovative solutions help optimize water and energy use, improve operational efficiencies, and advance food safety. Furthermore, Ecolab's commitment to a sustainable future is highlighted through programs like Ecolab Water for Climate, aimed at reducing greenhouse gas emissions and conserving vital resources.

📋 Description

• Deliver high-quality assistance to Czech-speaking customers via telephone, live web chat, and email • Provide clear, step-by-step guidance to resolve issues regarding hardware devices and software applications • Build relationships through active listening to pinpoint user needs while upholding patience and professionalism • Take full ownership of assigned support cases and document every customer interaction in the CRM system • Participate in an intensive training program to master the product catalog and internal tools

🎯 Requirements

• Native or near-native (C1/C2 level) command of the Czech language • Strong upper-intermediate to advanced proficiency (B2/C1 level) in English • Digital comfort navigating smartphones, tablets, and different operating systems • Naturally warm communicator with a positive, solutions-oriented attitude • Previous experience in call centers, BPO environments, or technical helpdesks is a plus but completely optional • Valid Portuguese tax number (NIF) and legal authorization to work in Portugal • Quiet and isolated home workspace with high-speed internet access • Full readiness for variable shift schedule including weekends and holidays

🏖️ Benefits

• Fully compensated educational academy from day one • Premium Tech Package including high-end computer hardware and software tools • Dependable base salary enhanced by monthly performance-driven bonuses and a daily food stipend • Career development with transparent pathways for internal advancement