French or Italian Customer Advisor

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🎯 Recruiter

Recruitment

Cross Border Talents is a global specialist recruitment consultancy that connects employers with engineering, ICT and multilingual professionals across more than 102 countries. It offers permanent hires and talent-leasing solutions, a remote-first team model, and a talent-pool platform to streamline international hiring and bridge skills gaps for companies worldwide. The firm emphasizes candidate experience, privacy and security, and uses technology to support efficient global recruitment.

📋 Description

• Provide prompt and courteous support to Italian-speaking customers via email, chat, and phone channels. • Assist customers with account inquiries, billing questions, technical troubleshooting, and general assistance related to our streaming platform. • Troubleshoot and resolve technical issues with streaming devices, account access, and content playback. • Educate customers on product features, content offerings, and subscription options to enhance their streaming experience. • Document and track customer interactions and issue resolutions accurately in our CRM system. • Collaborate with cross-functional teams, including Technical Support and Content Management, to escalate complex issues and provide comprehensive solutions. • Stay up-to-date on product updates, new features, and industry trends to better assist customers and address their needs effectively.

🎯 Requirements

• Fluent in French OR Italian and English, with excellent verbal and written communication skills. • Previous experience in customer support or a related field, preferably in a remote or digital environment. • Strong problem-solving skills and the ability to troubleshoot technical issues effectively. • Comfortable working remotely and independently, with access to a stable internet connection and a suitable workspace. • Excellent interpersonal skills and a passion for providing exceptional customer service. • Flexible schedule to accommodate shifts, including evenings, weekends, and holidays, as needed.

🏖️ Benefits

• Competitive salary and performance-based incentives. • Fully remote position with the flexibility to work from anywhere in Portugal. • Opportunities for professional development and advancement within the company. • Access to a diverse and inclusive work environment with a supportive team culture. • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.