Polish Speaking Customer Advisor

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Ecolab

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1923

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness • Food and Beverage

Ecolab is a global leader in providing water, hygiene, and infection prevention solutions and services. With a strong emphasis on sustainability, Ecolab partners with customers across more than 40 industries to enhance operational efficiency, safety, and sustainability while maintaining product quality and guest satisfaction. The company's innovative solutions help optimize water and energy use, improve operational efficiencies, and advance food safety. Furthermore, Ecolab's commitment to a sustainable future is highlighted through programs like Ecolab Water for Climate, aimed at reducing greenhouse gas emissions and conserving vital resources.

📋 Description

• Customer Support: Interact with Polish-speaking customers via inbound phone calls, chats, or emails in a polite, professional, and empathetic manner. • Technical Troubleshooting: Identify and solve problems involving device connectivity, operating systems, cloud applications, software updates, and user accounts. • Account Security: Assist customers with private data, password changes, and subscription management while strictly maintaining user privacy and data security. • Customer Education: Patiently explain technical processes in clear, simple terms that anyone can understand, turning a frustrating tech issue into a positive experience. • Case Documentation: Accurately log interaction details and technical notes into our internal global database to track ongoing customer journeys.

🎯 Requirements

• Language Proficiency: Native or near-native fluency in Polish, combined with a solid B2 level of English. • Location Integrity: You must already reside legally in Portugal with valid local documentation (NIF, NISS, and residency/work permit). • Communication Skills: A natural passion for helping people, excellent active listening skills, and the ability to explain tricky problems in simple words. • Tech Savvy: A genuine interest in consumer electronics, apps, and operating systems. • Adaptability: The capacity to thrive in a fast-paced environment where software features and procedural rules can update frequently. • Experience: A background in customer service or tech support is nice to have, but a positive attitude and a willingness to learn matter most.

🏖️ Benefits

• 100% Work from Home: Say goodbye to daily commutes. • Competitive Salary Package: A stable monthly base salary plus performance bonuses, language premiums, and a daily food allowance. • Comprehensive Health Benefits: Private health and life insurance coverage starting from day one of your contract. • Paid Technical Training: A thorough, world-class training program to fully prepare you for the technical and communication standards of the brand. • Real Career Growth: Clear pathways for professional advancement into roles like Team Leader, Quality Assurance, Trainer, or Technical Support Specialist. • Multicultural Culture: Join an inclusive, supportive global community of professionals where your voice is valued.