Danish Speaking Customer Advisor

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Ecolab

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1923

🍽️ Food & Beverage

🏥 Healthcare

🏨 Hospitality

Food & Beverage • Healthcare • Hospitality

Ecolab is a global leader in providing water, hygiene, and infection prevention solutions and services. With a strong emphasis on sustainability, Ecolab partners with customers across more than 40 industries to enhance operational efficiency, safety, and sustainability while maintaining product quality and guest satisfaction. The company's innovative solutions help optimize water and energy use, improve operational efficiencies, and advance food safety. Furthermore, Ecolab's commitment to a sustainable future is highlighted through programs like Ecolab Water for Climate, aimed at reducing greenhouse gas emissions and conserving vital resources.

📋 Description

• Help Danish-speaking customers via phone, email, and live chat—resolving inquiries about order tracking, product specifications, warranties, deliveries, and initial device setup. • Listen to customer issues regarding smart appliances and gadgets, diagnose the root problem, provide clear step-by-step instructions, or escalate complex repairs to technical teams. • Record all customer contacts, feedback, and solutions accurately within the CRM system to ensure complete case records. • Stay updated on new product launches, firmware updates, and company guidelines, sharing this information with empathy and professionalism. • Participate in fully paid, ongoing training programs to keep your technical knowledge and communication skills up to date.

🎯 Requirements

• Fluent Danish (C1/C2 level) alongside strong professional working English (B2 level). • Currently living in Portugal (or fully prepared to relocate) with legal authorization to work remotely within the country. • Outstanding written and verbal communication skills combined with a patient, customer-first approach. • Comfortable navigating computers, managing multiple software applications simultaneously, and quickly learning new platforms. • Previous experience in customer service, call centers, hospitality, or retail is helpful, but not required. • A genuine interest in smart home ecosystems, modern appliances, or consumer tech.

🏖️ Benefits

• Private medical and life insurance active from your very first day on the job. • Language Premium: An extra €150 monthly bonus for utilizing your specialized Danish language skills. • Performance Incentives: Up to €100 gross per month linked to meeting quality benchmarks and performance targets. • Meal Allowance: €7 per completed shift (adding roughly €140–€150 in tax-free net income each month). • Transparent internal promotion pathways, with recurring chances to step into positions such as Team Leader, Quality Assurance Specialist, or Corporate Trainer. • A vibrant, multicultural, and inclusive workplace with regular team activities and approachable leadership.