Centre Manager

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🕒 December 31, 2025

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EDGE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

EDGE is an educational institution specializing in English and writing programmes for primary and secondary students. They offer a range of courses including creative writing, English enrichment, and online classes, all designed to enhance students' creativity and writing skills. With small class sizes and personalized feedback, EDGE focuses on mastery of the English language to help students excel academically and gain confidence in their writing abilities.

📋 Description

• Oversee the operations and performance of Write Edge’s online centre in Singapore • Support the teaching team with deployment, timetabling, and relief teaching • Perform administrative duties supporting day-to-day online operations • Ensure student safety and appropriate behaviour • Address staff complaints, registrations, and withdrawals • Handle staff enquiries, complaints, and escalations • Train and manage new customer support and ground operations staff • Organise and conduct online open houses on weekends • Ensure smooth online classes on Zoom, including student onboarding and technical troubleshooting • Respond to incoming phone, WhatsApp, and email enquiries • Build and maintain relationships with students and parents through online platforms • Share curriculum information and provide customer service to prospective customers • Maintain consistent customer communication at defined touchpoints • Execute strategies to grow the online arm and student enrolment • Follow up and close enquiries and leads promptly • Coordinate with HR and the teaching team to optimise timetables • Identify and implement customer support and operations process improvements • Collaborate with cross-functional teams to ensure a seamless customer experience • Plan, coordinate, and execute customer support and operations projects

🎯 Requirements

• 2–3 years of relevant working experience • Proficiency in Google Suite, Microsoft Office, and technology generally • Knowledge of and experience with Google Classroom and Zoom advantageous • Ability to multitask and adapt to a fast-paced, changing work environment • Resilience under pressure • Strong problem-solving skills and quick reactions • Meticulous attention to detail • Emotional maturity and strong interpersonal skills • Verbal and written English proficiency • Accountable, responsible team-player who takes initiative and works with minimal supervision • Professional attire and speech suitable for representing the company as an English and Writing specialist • Leadership qualities • Project management experience advantageous

🏖️ Benefits

• Hands-on experience • Energetic team environment • Opportunity to support growth and improve systems • Fixed working days assigned based on experience and company needs