Customer Success Manager

🕒 March 31

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EdSights

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $80M Private Equity Round - EdSights on 2025-09

Education • SaaS • Artificial Intelligence

<EdSights> EdSights is a student-success platform that amplifies the student voice to improve engagement, retention, and persistence at higher-education institutions. The company provides an AI-powered SMS engagement system, an AI chatbot for 24/7 student support, and real-time analytics including a Student Voice Score (SVS) benchmark to surface intervention opportunities and institutional insights. EdSights partners with universities to deliver conversational data, automated interventions, and integrations that reduce advisor workload while increasing student satisfaction and retention.

📋 Description

• Serve as the primary point of contact for an assigned portfolio of college and university partners • Lead regular partner check-ins, strategic business reviews, and renewal conversations • Travel to partner campuses (~1 visit/quarter) • Own the full renewal cycle • Identify, qualify, and close expansion opportunities • Maintain accurate renewal forecasts and pipeline documentation • Drive strong product adoption and effective usage • Develop and manage partner-specific messaging frameworks • Analyze partner data to identify trends, risks, and opportunities • Create and deliver polished reports and presentations

🎯 Requirements

• 3+ years of experience in customer success or account management in B2B SaaS • A demonstrated track record of owning and closing renewals and expansion within a book of business • Strong commercial instincts • Strong relationship-building skills with experience influencing senior or executive stakeholders • Excellent written, verbal, and presentation communication skills • Comfort working with data • High organizational skills • A proactive, ownership-oriented mindset with a bias toward action • Genuine passion for education, student success, and EdSights' mission • Bachelor's degree (required)

🏖️ Benefits

• Remote-friendly work • Unlimited PTO • Paid parental leave • Competitive compensation • New Apple hardware • 401k matching • Strong health and wellness benefits