Benchmarking Services Product Manager

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EDUCAUSE

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤝 Non-profit

Education • Non-profit

EDUCAUSE is a nonprofit association that helps higher education institutions optimize the impact of information technology on teaching, learning, research, and campus operations. EDUCAUSE provides community-building, professional development, expert research, data and analysis, policy and security guidance, and facilitation of collaboration among IT leaders, faculty, and other campus stakeholders. Its membership includes more than 2,300 colleges, universities, and educational organizations (over 300 corporations) and about 68,000 individual participants worldwide.

📋 Description

• Own the evolution, operation, and member experience of EDUCAUSE’s benchmarking products, ensuring benchmarking delivers decision-ready insights, credible peer comparisons, and clear storytelling for institutions. • This role is responsible for moving EDUCAUSE benchmarking from data delivery to interpretation, planning, and narrative value to deliver clear, decision-ready benchmarking products that support institutional planning and decision-making. • This role ensures end-user satisfaction and program impact by developing benchmarking tools that campus technology leaders use to plan, manage, and deliver IT services. • The Product Manager partners with community and stakeholders to design and deliver these products, define priorities across matrixed teams, guide stakeholders on use cases and product evolution, and track metrics and KPIs to ensure quality and engagement. • Own and execute the roadmap for EDUCAUSE benchmarking offerings (current and future), in partnership with the director and matrixed technical teams, ensuring alignment with association priorities and the broader decision-support ecosystem. • Partner with the Director of Benchmarking and Portfolio Operations to ensure benchmarking products are cohesive, intentional, and integrated across EDUCAUSE products and services. • Lead cross-functional engagements with internal staff, campus technology leaders, and community members to identify user needs, define benchmarking requirements, and deliver end-to-end solutions that reflect institutional priorities and real-world practice. • In partnership with the EDUCAUSE research team, define and coordinate the full benchmarking lifecycle, including survey/instrument design, peer group definition, and data collection including: relevant benchmarking inputs such as institutional characteristics, peer segmentation, and survey responses. • Facilitate benchmarking product design processes, including survey instruments, data outputs, visualizations, guidance, and usability validation. • Define product objectives, outcomes, and KPIs to measure benchmarking product quality, usability, and impact. • Maintain an awareness of competing and complementary products and conduct competitive market analyses to identify new risks and opportunities.

🎯 Requirements

• A bachelor’s degree in a relevant field (e.g., business, information systems, evaluation, data, or higher education) required • At least eight years of working experience as a product manager, product owner, or similar role supporting data, benchmarking, or analytical products, or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position required. • 3+ years of work experience in higher education technology preferred. • Experience working with campus technology leaders and/or higher education stakeholders preferred • Experience developing or guiding the creation of benchmarking outputs and data visualizations (e.g., Power BI, Tableau, or similar tools) based on user needs, preferred. • Experience with benchmarking, survey research, peer group analysis, or data-driven decision-support products, along with familiarity with survey design and administration tools (e.g., Alchemer) and benchmarking data collection methodologies, is strongly preferred. • Demonstrated ability to establish, prioritize, and communicate business and product requirements. • Experience with product management practices, agile delivery, and continuous improvement methodologies

🏖️ Benefits

• Medical, Dental, and Vision • 2-for-1 employer match to your 403(b) retirement plan; up to 10% of your base salary • Employer-paid Life and AD&D, Short‐Term Disability, and Long‐Term Disability • 15 days of vacation and 6 days of personal time annually • 9 paid holidays • One week of paid time off when offices are closed between Christmas and New Year’s Day • 36-hour work week (without any reduction in pay) amounting to 26 additional days of paid time off each year • Employee Assistance Program (EAP) • Emergency Travel Assistance • Professional development assistance • Monthly connectivity reimbursement