Customer Success Manager – State Manager

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eDynamic Learning

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

eDynamic Learning, a company founded by a classroom teacher, is dedicated to supporting educators with equitable and accessible instructional materials, including full-course curriculum spanning grades 6-12 as well as supplemental resources, as they prepare learners for life after graduation. We support teachers and programs that help students explore their interests and career options, acquire skills through career and technical education (CTE), and develop life readiness skills such as interpersonal communication, financial literacy, and more. We take pride in the fact that our solutions and services are designed to support educators as they guide students on a transformative journey of exploration, engage them in learning, and enable them to partake in real-world experiences.

📋 Description

• Provide customer service to end users of the platforms • Respond to customer emails, phone calls, and other communications from end users • Attend and present at National and State conferences • Increase growth in product usage across the assigned state(s) • Build and maintain relationships with end users • Schedule and deliver professional development sessions with end users and prospective clients • Document and maintain records of activities and communications with end users • Build and execute strategic plans to enhance and maintain efforts on a statewide basis • Build partnerships with related organizations such as ACTE, NSTA, and other STEM/Workforce Development organizations • Assist in preparing semi-annual progress reports to major customers.

🎯 Requirements

• Minimum 2 years of Customer Success experience • Excellent writing and communication skills • Experienced presenter with dynamic presentation skills • Minimum 2 years of experience using a CRM, preferred • Proficient with office applications such as Google Apps, Zoom, and Microsoft Office • Experience in teaching, counseling, education management in K-12 education, or workforce development • Overall knowledge in STEM, computer science education, or workforce development, preferred • Applicable college or post-secondary credential or teaching certificate • Up to 35% travel required to schools and partners in assigned territories and as needed to support other state contacts.