Strategic Collections Analyst

Job not on LinkedIn

🔥 4 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Effecti | Tecnologia para Licitantes

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

Effecti is a comprehensive automation platform designed for businesses participating in government bidding processes. It streamlines the entire bidding workflow, enabling users to discover new opportunities, submit proposals quickly and securely, and monitor ongoing bids in real-time. With a focus on improving productivity and reducing errors, Effecti helps companies handle multiple bids simultaneously while providing strategic insights into the bidding landscape.

📋 Description

• Drive the strategic recovery of delinquent customers by leading negotiations and re-engagement plans. • Develop a deep understanding of the reasons behind customer delinquency and cancellation, identifying financial, operational, perceived-value, and relationship-related causes. • Build consultative churn-reversal plans that demonstrate the platform’s value and propose practical actions to reintegrate customers into the active customer base. • Conduct consultative collections focused on revenue retention and customer recovery, avoiding an exclusively financial or transactional approach. • Analyze customer behavior, journey, and history prior to churn, identifying risk patterns, signs of declining engagement, and opportunities for proactive retention. • Generate insights and recommendations for internal teams focused on reducing churn and delinquency, contributing to improvements in Product, Customer Success, Onboarding, Collections, and relationship-management processes. • Partner with Customer Success, Support, Sales, and Finance teams to develop retention and revenue-recovery strategies. • Monitor metrics related to delinquency, customer recovery, revenue reactivation, and cancellation reasons. • Record customer interactions, action plans, and status updates in the company’s internal systems. • Support customer onboarding initiatives when needed, ensuring a positive initial experience and greater potential for future retention.

🎯 Requirements

• Previous experience in Customer Success, retention, strategic collections, customer recovery, or consultative relationship management. • Experience working at SaaS companies is a significant advantage. • Experience handling complex negotiations and leading difficult customer conversations. • Analytical ability to interpret customer behavior, identify churn patterns, and turn data into practical actions. • Experience managing a customer portfolio and tracking retention and delinquency metrics. • Strong verbal and written communication skills, with a consultative mindset and the ability to influence stakeholders. • Ability to balance collections, relationship management, and customer value creation without compromising the customer experience. • Investigative, problem-solving mindset. • Experience with CRM, Customer Success, or customer support platforms is a plus.

🏖️ Benefits

• Meal Allowance: BRL 770.00 on a Flash card • Home Office Allowance: BRL 230.00 on a Flash card • Health Insurance: Company covers 100% of the premium • Dental Insurance: Company covers 100% of the premium • Emotional Wellness Plan • Pharmacy Discounts • Life Insurance • Open English partnership • Coworking access through the Woba network (Brazil, Argentina, Mexico, and Portugal) • Birthday Day Off • Welcome Gift • Remote work